Pauline's community posts

Hello Carl,

Thank you for your patience.

I've checked on the issue with our developers and they have let me know that the error messages I've mentioned in my previous response occur since outside Hosts are inaccessible which might be due to some of the settings conflicting with each other. Could you please try the following with one of the Hosts and see if this helps:
1. On the Host machine press Win+R and type in regedit - this will open Windows Registry Editor.
2. In the Registry Editor locate the following key HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\Host\Parameters and delete it. This will reset the Host settings.
3. Set up your Host once again following this guide. On this step please try to only enable settings that are mentioned in the tutorial or strictly necessary settings - minimum customization on this step will allow to eliminate any settings that might render Host inaccessible.
4. Try connecting to your Host and see if you're able to access it. If you can access it, you can try enabling some of the options you'd like to have, but please make sure to enable them one by one and check if you can connect to Host right away.

Hope that helps.

Hello,

Thank you for your message.

Please note that Remote Utilities does not offer a stealth mode - a persistent Host icon is always visible in the system tray. In addition, starting version 7 of Remote Utilities, we've implemented a persistent banner near the system tray that notifies a user that their machine is being accessed remotely. This banner is shown for all free and trial mode users and cannot be hidden or moved around. In addition, please note that Internet-ID feature in version 6 was discontinued for all free users. For more information please also see this announcement on our forum. This is to assure you that we're doing our best to improve our software with each update and eliminate any opportunity to use our software for illegitimate purposes as well ensure that the remote user is always aware that our software is running or was installed.
In case if someone makes rogue software from legitimate software by patching it or putting it in a wrapper - either way is in itself illegal and violates our EULA. We bear no responsibility for the consequences of such abuse of our program, and that is clearly stated in our EULA.  

As per your other questions:
1. You can find Host installation/connection log files that can provide information on when Host was installed and when it was accessed.
2. You can find information on ports used by Remote Utilities on this page.
3. Here's also a guide on how to uninstall Host/Agent from your system.

Last but not least, if you believe that someone got unauthorized access to your computer, please try contacting your nearest police department and letting them know about the case so that they can investigate this further. We can provide our server logs that contain the originating IP address which is stored on our servers (i.e. the information that might help to identify whoever got the access to your computer). However, please note that the logs can be only provided if there's a direct request from the police. Here is an excerpt from our Privacy Policy:

Government and law enforcement agencies
We may also share information to (i) satisfy any applicable law, regulation, legal process, or governmental request; (ii) enforce this Privacy Policy and our Terms of Service, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security, or technical issues; (iv) respond to your requests; or (v) protect our rights, property or safety, our users and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.

This is strictly within the law and international treaties and also conforms to our privacy policy. Please feel free to provide our contact information privacy@remoteutilities.com to the police as well - we will be happy to provide our assistance to the investigation if it's needed.

Hope that helps.

Hello Carl,

I apologize for keeping you waiting. I'll check with our developers once again on the issue and will get back to you as soon as possible.

Meanwhile, I also wanted to note that I've noticed a few error entries in your log files:
1. Password is incorrect or error occurs.
2. The client with this IP is banned.
Please make sure that the IP address in questions (it's 10.*.***.25) in not banned anywhere on the perimeter and that the authentication password matches.
In addition, please also try updating your RU installation to the latest version 7.1.6.0 (version 3.3.1.0 for RU Server) and see if this might help to resolve the issue as well.

I'll keep you updated on the issue.

Hello Alessandro,

I'm glad to hear it works for you now!

Thank you for your suggestion - I will forward it to our development department for a review as well.

Please let us know if you have other questions.

Hello Alessandro,

Could you please clarify if the issue persists if you switch your Viewer machine to the correct input language PT-BR that allows sending special characters to your Host machine? Does the issue occur if the language at both machines remote and local match?

Looking forward to your reply.

Hello Alessandro,

Thank you for your feedback.

I'll forward the feedback regarding the Portuguese translation to my team and we will fix it in our next updates. I'll also pass on your suggestions on the banner information as well for a review (even though, we already have similar features in our wishlist, but for Viewer rather than Host).

Please feel free to let us know if you have more questions.

Hello Asaf,

Thank you for your message.

We're sorry for keeping everyone waiting for so long. Unfortunately, Host/Agent for Mac/Linux is still in the development, so there's no specific ETA that we can provide on its release (since we don't want to make empty promises). It's currently our biggest priority and we hope to be able to release it within this year. Sorry for the inconvenience.

Please let us know if you have more questions.

Hello Carl,

Thank you for the clarification.

Unfortunately, this scenario is not possible to achieve yet in the same way you've described - for now it's only possible to set it up as authentication in the Host Settings.
However, please also note that we've introduced new AD integration with RU Server starting version 7 of Remote Utilities if you're not using it yet. You can read more about it in this blog post.

Hope that helps.

Hello Carl,

Thank you for your message.

Yes, you can definitely achieve this. In order to do so, please make that the Automatically generate Host password checkbox is deselected on the Advanced options step when configuring a custom installation file.

After that you can proceed to the next step where you can set up a custom password or username/password credentials - you need to select the Pre-configure option and enable the Security Settings checkbox on Step 4 - Host Settings Configuration.
Selecting the above options will prompt the Host Settings window where you can navigate to the Authentication tab and set up Windows Security by selecting allowed users.
Alternatively, you can also set up RU Security which will let you to create allowed users for a specific Host (or Hosts if you use this installer for multiple Host instances) or Custom Server Security which allows you to allow users that can access this Host via Server authentication.

Please let us know if you have more questions.

Hello Anthony,

Thank you for your message.

We actually already have this feature in our wishlist, so we'll definitely implement it in one of our future updates. Unfortunately, there's no specific ETA on it yet.

Please let us know if you have more questions.