Pauline's community posts

Connecting Error - Win10 to WinXP

Pauline, Support (Posts: 2780)

May 05, 2022 10:34:20 am EDT

Hello Bill,

Thank you for the update.

This means that the issue is caused by Avast mistakenly blocking Remote Utilities. In order to resolve the issue, please try adding the following installation folder to the Avast exception list and see if you're able to connect this way with the antivirus software running as usual:
C:\Program Files (x86)\Remote Utilities - Host\
Here's a guide from Avast themselves on how you can easily add exceptions.

In addition, please consider submitting a false positive report to Avast, so that they could remove their false detection. You can submit a false positive report here.

Hope that helps.

Getting address book from server to mobile app

Pauline, Support (Posts: 2780)

May 05, 2022 10:20:25 am EDT

Hello Carlos,

Yes, we actually plan to eventually revamp the mobile Viewer and implement more features, including some of the connection modes and, of course, a full-fledged synchronizable address book.

Please feel free to post another message if you have more questions.

Connecting Error - Win10 to WinXP

Pauline, Support (Posts: 2780)

May 04, 2022 5:04:26 pm EDT

Hello Bill,

Thank you for your message.

Before we proceed with further troubleshooting, could you please try the solutions listed on this KB page and see if any of them help to resolve the issue?

Please let us know if the issue persists.

Host and Agent availability for Linux and Mac

Pauline, Support (Posts: 2780)

May 04, 2022 5:01:06 pm EDT

Hello Allan,

Of course, we'll definitely make sure to notify all our users as soon as Host/Agent for Mac/Linux is available for download.

Please feel free to post another message if you have other questions.

Just an Update Info

Pauline, Support (Posts: 2780)

May 04, 2022 4:09:27 pm EDT

Hello John,

Thank you for letting us know.

I'll forward this to our developers and we will additionally test this out to see if it might help to identify the root of the issue.

I'll keep you updated and will let you know if there are any news from our devs on this.

One viewer can't log in to a machine, others can.

Pauline, Support (Posts: 2780)

May 04, 2022 4:01:05 pm EDT

Hello everyone,

Thank you for your messages.

I'm glad to hear the connection works for you now!

Was that happenstance or did you do something on your end after the post was made this morning? I'm in FL too, not sure if that matters.

Our servers were up and running, but apparently there was some minor short-term issue that was quickly fixed - for more information please see this thread as well.

Please let us know if you have other questions.

can't connect to host after host upgraded

Pauline, Support (Posts: 2780)

May 04, 2022 3:53:37 pm EDT

Hello Mark,

Thank you for your message.

Could you please let us know if the issue still persists for you or if you're able to connect now? In case if the issue still persists, please feel free to send us the most recent Host logs - you can send them to [email protected].

Looking forward to your reply.

Host and Agent availability for Linux and Mac

Pauline, Support (Posts: 2780)

May 04, 2022 3:50:56 pm EDT

Hello Allan,

Unfortunately, we don't provide our software for testing privately. However, we will provide a beta version of Host/Agent for Mac/Linux for open testing - it will be publicly available on our website for everyone to download, test and provide feedback (pretty much like with Viewer for Linux/Mac).

Hope that helps.

Getting address book from server to mobile app

Pauline, Support (Posts: 2780)

May 04, 2022 3:27:37 pm EDT

Hello Carlos,

Thank you for your message.

I've checked with our development department on the ETA for the address book availability in the mobile Viewer and an approximate ETA for it is currently within summer/fall this year. We'll do our best to make it available as soon as we can.

Hope that helps.

Host/agent for MacOS/Linux

Pauline, Support (Posts: 2780)

May 04, 2022 10:44:27 am EDT

Hello Allan,

Thank you for your message.

Please note that I've responded to your message in this thread in order to avoid duplication.

Please let us know if you have more questions.
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