Pauline's community posts

Hello Martin,

Thank you for your message.

Please try updating your Host to the most recent version 7.1.2.0 and see if you're able to connect to it after it's updated to the latest version.

Hope that helps.

Hello Michael,

Thank you for your message.

Yes, we've submitted tickets to Talos and actually I can see right now here that IP address 64.20.61.146 has neutral reputation and is not added to their blocklist as of now. If you've seen that this IP address is still blocked or added to some other blocklists by Talos, please let us know.

Hope that helps.

Hello Daryl,

I'm glad to hear we were able to help and it works for you now!

Please feel free to post another message if you have more questions or if you need our assistance. We're always happy to help!

Hello Daryl,

Thank you for your message.

Could you please try enabling the Use legacy capture mode feature in the Host Settings -> Other tab and see if this helps to fix the issue? After enabling the feature please make sure to restart your Host in order for the changes to be applied.
Please note that you can also enable the feature remotely within your Viewer via the Remote Settings feature - in this case Host will be restarted automatically when you submit the changes.

Hope that helps.

Hello Flavio,

Thank you for your message.

Please note that Host for Mac/Linux is already in development and we plan to release it in the nearest time as it's our biggest priority at the moment.
As for the Raspberry PI - we do have plans for releasing Viewer (and Host/Agent subsequently) for ARM Mac/Linux OSs as well sometime later.

Honestly, when will the developer team start taking care of it?
I find it dishonest to go around making excuses and lying to their customers.

We apologize for keeping everyone waiting for so long. We're doing our best (especially our developers) to make the promised releases available as soon as we can. However, please note that we're always transparent with our ETAs (even if we can't provide one for some features). Unfortunately, some delays with the release have occurred due to the fact that it was decided to use more advanced framework, which has made the development process longer, but will ultimately make the product better and more reliable.

Hope that helps.

Hello Peter,

Thank you for your message.

Thanks for the feature suggestion! We actually already have a similar feature in or wishlist - we plan to improve the auto-reconnect mechanism and provide more options and time to reconnect to a remote Host. This will be definitely implemented in our future updates, however, unfortunately we can't provide any specific ETA on it for now.

Please let us know if you have more questions.

Hello Tim,

Thank you for your message.

Could you please clarify if you've tried deleting the following registry key HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\Host\Parameters and re-installing Host as described on the KB page? The issue might be caused by an incorrect token stored on your Host machines (perhaps, as traces of previous installations), so in this case a clean Host installation might help to resolve the issue.

Looking forward to your reply.

Hello,

Unfortunately, we do not provide our software for private testing, however, we will definitely release a beta version for public testing.

I guess you have in the back of your head a container. Correct ?

I'll have to check on this with our developers in order to provide the most accurate answer for you.

I'll get back to you with an update on this shortly.

Hello,

Thank you for your message.

We definitely plan to release RU Server for Linux in the future (hopefully, some time soon after Host/Agent for Mac/Linux release). In fact, we already do have it in our wish-list, but there's no specific ETA on it yet.

Please let us know if you have more questions.

Hello everyone,

Thank you for your messages.

We understand your frustration and apologize for keeping you waiting for so long. However, I can assure you that we definitely will release Host/Agent for Mac/Linux and it is currently the biggest priority for our development department. We'll do our best to make it available as soon as possible. Thank you for your patience.

Please let us know if you have more questions.