Please try launching Viewer via Terminal by typing in simply "Viewer" instead of "remote-utilities-viewer" when launching it and see if it works this way. In addition, please note that if Viewer is installed in a directory added to your "$PATH" variable, Linux will search $PATH for the program and launch it automatically. In case if the installation directory is not added to $PATH, please try specifying the location by navigating to it inside the Terminal via the "cd " command. Alternatively, please also consider running Viewer via its respective icon instead.
Unfortunately, we couldn't reproduce it just yet. However, I've also forwarded all of the latest information to our developers - perhaps, they'll be able to identify what might be causing the issue and implement a fix for it. Sorry for the inconvenience.
Unfortunately, the temporary license key is already expired. Currently, it's only possible to upgrade outdated remote Hosts of version 6 by downloading the installation file for the latest version 188.8.131.52 on this page and manually running it on the remote Host machine.
Could you please clarify if Viewer of version 184.108.40.206 is registered with any commercial license key or if it's possible to connect from this Viewer using Direct connection (for example, if this Viewer is located in the same LAN as Host)? If this is the case, then that's why you still can connect from that Viewer as version 6 still works - it just can't connect via our public Internet-ID servers anymore (unless it's registered with a paid license key). Therefore, in case if you can connect to your Hosts using Direct connection only or connect from Viewer registered with any commercial license, then please feel free to downgrade. The installation files for version 220.127.116.11 are always available on this page.
Currently an approximate ETA is by the end of the first half of this year. Please note that this is still just an approximate ETA. However, we're doing our best to make Host/Agent as well as the stable version of Viewer for Mac/Linux available for our users as soon as we can. Sorry for keeping you waiting.
Could you please send us the latest Host log files along with the Windows Event logs and the Host registry key HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\ fr om a few Host machines wh ere the issue have re-occurred? You can send the files to [email protected] as usual. In addition, please specify the exact name of the Windows Update that was installed on the machines in question.