Hello,
Thank you for your message.
This is a known issue that will be fixed in the upcoming version 7.0.0.2 which we plan to release as soon as possible. Meanwhile please try the following workaround:
While in the Full Control window right-click on the tab with the connection and use the
Send key command (e.g. send Alt + PrtScr):
![After update to version 7.0.0.1 no connection or very slow - 22 Mar 2021 04:31:47](/bitrix/components/bitrix/forum.interface/show_file.php?fid=6806)
This should unlock the remote screen, so you'd be able to connect. Sorry for the inconvenience.
However closing RTU Viewer leads to some error message about ‘not able to create ….’, which I can choose to send or close. However after closing I can click to close RTU Viewer again, but it then shows the same message again. I can only close RTU Viewer via Ctrl Alt Del and end process. I cannot believe this is meant to be the normal procedure.
Could you please provide us a screenshot or full text of the error message that you receive? You only see the message when closing the Viewer, not the remote session, correct? Does the same issue occur if you try fully exiting Viewer by selecting
File -> Exit on the ribbon toolbar?
Looking forward to your reply.