Pauline's community posts

Hello,

Thank you for your message.

I'll forward this to our development department and ask for their input on the issue to see if there's anything we can do to fix it. Sorry for the inconvenience.

I'll get back to you with an update on the issue shortly.

Hello,

I'm glad to hear we were able to help!

Please feel free to post another message if you have more questions.

Hello,

Thank you for your message.

Could you please try the following steps and see if the properties are saved this way?
1. In the main Viewer window right-click on the connection entry and select Connection Properties.
2. In the Connection Properties window navigate to the RDP tab and click Configure to invoke the RDP configuration window.
3. In the RDP's client properties window navigate to the Display tab and enable the "Use all monitors" checkbox.
4. Navigate back to the General tab and click Save:

5. After this close the RDP's client configuration window and try reopening it later once again - the properties you've previously set should be saved.

Hope that helps.

Hello Laslo,

Thank you for your patience.

I've checked on the issue with our developers and we will implement a fix for the issue with the sound lagging behind/not catching up when the connection freezes in our future updates. Unfortunately, we cannot provide a specific ETA for the fix, but we'll try to provide it as soon as we can. Sorry for the inconvenience.

Please let us know if you have other questions.

Hello Chris,

Thank you for the clarification.

Turned on Legacy and will see.

Of course, please feel free to let us know if there are any updates on the issue.

Canadian English, US Keyboard, a common standard here.

In this case, could you please elaborate a bit more on the issue, e.g. what specific issues with which keys occur or how the issue manifests itself in other details? Then we could try to reproduce the issue and see if we can implement a fix for it in our future updates.

Looking forward to your reply.

Hello Dimitris,

Thank you for the update.

We will test this out to see if we can reproduce the issue and implement a fix for it in our future updates. Sorry for the inconvenience.

I'll keep you updated on the issue.

Hello Nicholas,

Thank you for the update on this.

In this case could you please provide us the Host logs for examination? The Host log files can be found in the following folder: C:\Program Files (x86)\Remote Utilities - Host\Logs\.
You can send us the log files to [email protected].

Thank you!

Hello Dimitris,

Thank you for your message.

Could you please let me know what version of Remote Utilities do you use for Host, Viewer, and RU Server? In case if you use version 6.10.10.0 (version 2.8.2.0 for RU Server) or an older version, could you please try updating your Remote Utilities installation to the most recent version 6.12 Beta 4 (2.9 Beta 4 version for the RU Server) and see if RDP logon information is saved and synced correctly when using the latest version?

The latest 6.12 Beta 4 version (and 2.9 Beta 4 for RU Server) is available for download on this page.
When updating please make sure to update both Host and Viewer (as well as RU Server) to the same version in order to avoid the version mismatch that might lead to performance issues or some features not working.

Please let me know if the issue persists when using the latest 6.12 Beta 4 version as well.

Hello Daniel,

Thank you for your message.

Is there just a setting I need to set somewhere that I missed?

Could you please try enabling the Use legacy capture mode feature in the Host Settings -> Other tab and see if this helps to resolve the issue? Please make sure to restart Host after enabling the feature in order for the changes to be applied.

In addition, please try updating your Host to the latest 6.12 Beta 4 version as well. The latest 6.12 Beta 4 version is available for download on this page. In case if you use other Remote Utilities modules for Windows, such as Viewer or RU Server, please make sure to update them to the same version as Host as well in order to avoid the version mismatch that might lead to performance issues or some feature not working.

Hope that helps.

Hello Sam,

Thank you for your message.

I've seen quite a few hangs, which I didn't realise wasn't actually normal until I used the windows version more frequently.
Sometimes connecting seems slow.

Could you please clarify what version of Remote Utilities do you use for your Windows machines? In case if you use version 6.10.10.0 please try updating to the most recent 6.12 Beta 4 version as it might improve the overall connection speed and performance.
Version 6.12 Beta 4 is available for download on this page.

Sometimes it is frustrating to see my machine bookmark disappears -- I think the main window is acting on a delete key command unintentionally why the session is in progress perhaps?

Could you please elaborate on this a bit more? Do you mean that connection entries get deleted from your Viewer's address book when you press the "delete" key while connected to a remote Host?

Looking forward to your reply.