Pauline's community posts

Hello Jerry,

Thank you for your message and input.

I'm glad to hear you've figured out the issue and it works for you now! In addition, please try enabling the Use legacy capture mode feature in the Settings for Host -> Other tab and see if this helps as well. After enabling the feature please make sure to restart your Host in order for the changes to be applied.

Please let us know if you have other questions.

Hello Scott,

Thank you for your patience.

I've checked on the issue with our webmaster and he have reindexed the website's pages, so now the all the pages should open properly when searching through the forum.

As for the black and white image - I actually see that only a part of the screenshot is in grayscale - the "https" text and the lock icon in the address line are in green color. I've tried pasting a screenshot here as well to see if it displays colors properly:

So in this case, perhaps, it has to do something with Internet connection? Could you please try posting a screenshot once again (you can do it in the same thread right here) and see if it displays the colors properly this time.

Hope that helps.

Hello Scott,

Thank you for your message.

I will forward this issue to our webmaster and will ask them to look into the issue to see if we can fix it. Sorry for the inconvenience.

I'll get back to your with an update on this issue shortly.

Hello Stephanie,

Thank you for your message.

Please make sure that you're using the latest version of Remote Utilities 7.0.2.0 which is available for download on this page. In addition, please double-check that both Host and Viewer are updated to the latest version 7.0.2.0 and there's no version mismatch which can lead to performance issues or some features not working.

Last but not least, please try enabling the Use legacy capture mode in the Host Settings -> Other tab and see if this helps to resolve the issue. After enabling the feature please also make sure to restart your Host in order for the changes to be applied.

Hope that helps.

Hello Scott,

Thank you for your message.

Using RU Server within the local network only is actually possible - simply use the private IP address (192.168..) as the Server's address when setting up your Viewers/Hosts. You can see this case as an example in this guide on setting up RU Server - see the text in the yellow frame marked as "Important!".
Alternatively, you can also consider setting up your address book to upd ate automatically through a shared resource, for example Dropbox or OneDrive. This tutorial explains how to se t up address book sync via Dropbox or a network drive in a LAN.

Hope that helps.

Hello Amy,

Thank you for your message.

Please note that we've already updated Viewer for Mac/Linux and the latest version 1.0.10.q Beta 10 is available for download on this page.
Please note that the licensing in the latest version works the same way as in Viewer for Windows, i.e. you can use Viewer for Mac/Linux in trial mode for 30 days after which you need to register your Viewer with your license key as described in this tutorial. You can either use your existing license key that was already used to register Viewer for Windows or, in case if you don't have a license key yet, you can generate a free license key using this form.

Hope that helps.

Hello Dax,

Thank you for the update on this issue.

In this case, could you please send us a screenshot (or a photo) of the error message that you're getting? This way I can forward the issue to our development department and ask for their input on it. You can post the screenshot right here (please feel free to blur/cover any sensitive information) or send it to us to support@remoteutilities.com.

Looking forward to your reply.

Hello Boris and Joseph,

Joseph, thank you for your input on this matter.

Just wanted to let you know that we have a similar feature in our wishlist that would allow Viewer to remember the position of some windows in the multi-monitor configuration. Unfortunately, we cannot provide a specific ETA on this feature yet, but we will definitely implement it in our future updates as well as some other improvements for the multi-monitor setups.

Please let us know if you have other questions.

Hello Dax,

Of course, please feel free to update us on the issue or let us know if it persists so we can investigate it further.

We're happy to help.

Hello Dax,

Of course, I will keep you updated on this and will let you know if we need any additional information on the feature.

Please let us know if you have other questions.