Pauline's community posts

Hello,

Thank you for your message.

You can enable Internet-ID connection along with Direct connection on your Hosts at the same time and also set up multiple authentication methods, so if one of the authentication methods is not available, the software will automatically proceed with the next one. You can see an example of the auth methods order on this page (see the text in the yellow frame).

Is it possible to enroll the Agent like the Host via GPO etc.?

Agent doesn't require installation, so it's not possible to push-install it via GPO, but you can configure a custom Agent file and distribute it over the computers in your network, so it's readily available to just launch it on demand.

Hope that helps.

Hello,

Thank you for your message.

Do you mean that you want to remotely install Viewer across your systems via GPO? Unfortunately, the Push install via GPO is currently only available for Host since we don't provide an .msi installation files for Viewer.
However, you can copy the Viewer's settings file config_4.xml in the folder C:\Users\YOUR_USERNAME\AppData\Roaming\Remote Utilities Files\ after setting up one Viewer manually and then just copy this file across your other Viewers - this should copy over any settings as well as the license key. If you want to copy the general address book as well, please try copying over the file connections_4.xml the same way.

Hope that helps.

Hello Oldřich,

Thank you for your message.

Please note that since this is an Alpha-version release for preview purposes, some of the default features supported by Host for Windows might not be available yet. The advanced mouse scroll feature will definitely be available in the subsequent releases of Host/Agent for Linux.

Let us know if you have more questions.

Hello Oldřich,

Thank you for your message.

Yes, the Internet-ID connection feature as well as Host for Mac will definitely be available at a later time. We appreciate your feedback.

Let us know if you have any questions.

Hello Flavio,

Thank you, I can see the email with the log files now. We will examine the logs and forward them to our developers to take a look at, if necessary.

I’ll get back to you with an update on this issue shortly.

Hello Flavio,

Unfortunately we still haven’t received an email with your log files. Could you please try resending it once again? Make sure that you’re sending it to support@remoteutilities.com and you can also try sending it from another email address just in case.
In addition, please let us know if you have any antivirus software installed on any side of the connection.

Looking forward to your reply.

Hello Flavio,

Thank you for your message.

This issue seems like it might be caused by an external factor, such as internet connection or firewall settings.
Could you please send us the following log files:
1. The most recent Host log file.
2. RU Server logs.
3. Viewer logs.
We will examine the log files to see if there’s anything that might help in identifying the issue. You can send all logs to support@remoteutilities.

Looking forward to your reply.

Hello Jim,

Thank you for your feedback!

Please feel free to let us know if you have any questions regarding Host for Linux or if you need our assistance.

Hello Pete,

I'm glad to hear you've figured out the issue and it works for you now!

Feel free to let us know if you have more questions or need our assistance. We're always happy to help.

Hello Bharath,

Thank you for your message.

We're sorry to hear that this had happened to you! You should be able to easily uninstall Host from your computer - you can follow this guide that helps to fully uninstall software and remove any remaining traces, such as access settings, etc.

In addition, since someone got unauthorized access to the computer (which is illegal) you should try contacting your nearest police department and letting them know about the case so that they can investigate this further. In this case we will be able to provide our server logs that contain the originating IP address which is stored on our servers (i.e. the information that might help to identify whoever got the access to your computer). However, please note that the logs can be only provided if there's a direct request from the police. Here is an excerpt from our Privacy Policy:

Government and law enforcement agencies

We may also share information to (i) satisfy any applicable law, regulation, legal process, or governmental request; (ii) enforce this Privacy Policy and our Terms of Service, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security, or technical issues; (iv) respond to your requests; or (v) protect our rights, property or safety, our users and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.

This is strictly within the law and international treaties and also conforms to our privacy policy. Please feel free to provide our contact information privacy@remoteutilities.com to the police - we will be happy to provide our assistance to the investigation.

Let us know if you have more questions.