john kumpf's community posts

My mac viewer to windows 8 host is acting such that the Windows key is continually pressed on the remote machine.

Clicking around works.

But when I try to type a 'd' char, for example, into a text box, it shows the desktop (minimizes all windows) as if I had typed WIN+D.

I tried spamming the CMD and/or OPT keys, closing the viewer window and reopening, disconnecting and reconnecting.

I have not tried: rebooting the host (it's an agent, so I have to remember to set 'rerun after reboot' and turn off Windows UAC).

I aslo have not tried closing the whole viewer and restarting the viewer.

In windows file explorer shift+click brings up a menu that contains "Copy as Path". It also changes the "Delete" option into delete permanently (bypass recycle bin).

Also in windows file explorer, shift+Delete key deletes permanently (bypassing recycle bin).

There are workarounds  for those. The windows file explorer ribbon menu has a Delete drop-down that deletes permanently, for example.

I was using the application "FastCopy". it has a "Listing" button. If you click the listing button, it lists to the screen. if you Shift+click the Listing button, it lists to a file. I would like to list to a file. I can't find a way to do that.

I should have mentioned, Shift+character while typing does insert capital letters as it should. So the Shift modifier works in that case.

I have been using the beta viewer on Mac. I am happy with it.

Having trouble mapping the modifier keys (ALT, CTRL, SHIFT) from mac to windows but I'm working on it.

Can't figure out how to Shift+click.

I need to shift click something in  my application and I can't find a way to do it.

At the time of the log entry below, (Oct 10-11 2022) it was daylight savings time (DST) in eastern time zone. DST ends Nov 6, 2022.

EDT is UTC-4 (daylight savings time).

EST is UTC-5 (standard time).

My host log has an entry:

11.10.2022---02:33:36:992 	116 	73.[ip] 	Incoming ID connection from IP: 73.[ip]

That's Oct 11 2:33am UTC.

Since at time of log entry it was EDT that should be -4 meaning:

Oct 10 10:33pm EDT (previous day since the conversion crosses the day boundary)

But this entry was really created at the following time. I know because I remember and have other logs:

Oct 10 9:33pm EDT (ie 9pm rather than 10pm)

So it seems like RUT is not logging the time based on a current read of UTC, but rather doing a strict "+5" off "eastern time" to convert to UTC. I admit, this is speculation on my part. But the math appears to be off. Unless I'm missing something.

I note that in Windows 10 settings, the setting is for time zone is "UTC-05:00 eastern time". It does not distinguish between daylight savings time or not in this setting. There's a separate "adjust for daylight savings time automatically." Maybe RUT has to mimic this setting itself. I don't know--I'm speculating.

Curious as to if there's an update on this. Since the development team has been busy with MacOS/Linux, I doubt it. And those are certainly important developments so I understand.

For what it's worth, 6 months later, I have also experienced this phenomena of fighting with the noisy mouse.

For me, it's often when I am trying to solve a problem remotely, and then have to go on-site to solve it. And I leave the session active back at the office.

Another possible idea for a solution--and other remote support programs work this way--is that movement of the local mouse temporarily inhibits remote control. You'd want the remote user to be able to get it back either by moving their mouse, or clicking on something. There is already a "Lock the host's mouse and keyboard" in Advanced settings. What I'm requesting would be somewhat the opposite, lock (temporarily) the viewer's mouse and keyboard.

A couple of suggestions.

I appreciate the many accommodation you have given us users.

• allowing us to click through it
  
• future allow it to be invisible on viewer
  
• future allowing us to pick the corner.
  

Honestly, I feel that's the best corner. The big issue is it is *over* other w10 pop-up notifications there. Is it possible to:

• Have it be *over* other windows, but *under* pop-up notifications? That seems the ideal layer, if possible.
  
• move it up a few pixels so it is above most other notifications (higher up on the screen), eg, above the USB is safe to remove notification?
  
• manually position it from the viewer (and maybe host)? Sort of like the notification banner of old.
  
• can a user who is local to the remote host (the "remote user," with physical access, keyboard and mouse plugged into the remote host, physically in front of it) click on the notification to dismiss it? It would seem to have served its alert purpose at that point. (Altho, perhaps not its "nag-to-upgrade" purpose which I understand.)
  

I have to admit (undermining my own argument) I am considering upgrading to a paid, commercial license because of it. And because of the flexibility of when to upgrade v7 to v8 which is coming in a year. And because it's currently only $99 for a perpetual license (which realistically is 1-2 years because I'll want the new version) which also gives me 20 hosts in the viewer at the same time instead of 10 because 10 is starting to become cramped for me.

Two questions.

1.

Free user, I have a v6 host I forgot about.

It showed in the (v7) viewer as "Online" with a yellow triangle alert saying it's the wrong version. I didnt notice the triangle at first.

When I tried to connect the response I got was authentication error. It took me a minute to realize it was a host version problem. I suppose that can't be changed, for example to display a message saying, "Can't connect to outdated v6 host. Upgrade host to v7 or purchase a paid license." without a new version of the viewer software.

2.

Would it be possible with a free v7 license in a v7 viewer, connecting to a v6 host, to allow Remote Install -> Update Host? IE just allow that one operation. This would seem to ease pain for free users while still encouraging them to upgrade to the latest and greatest and most secure version.

Thanks. I tried host7.1.2.0.msi locally and it did NOT work. It was fr om 6.10.10.0 and I think it was agent before it was host. And it may have been an earlier v6 version before that, or even v5.

However I just tried remote install from the viewer with vanilla .msi installer wh ere the host was originally installed 6.10.10.0 to 7.1.2.0 and it worked without a hitch and kept both the Internet ID and the password.

so thanks for that!

I posted to that forum. Very close to uninstalling BD.