john kumpf's community posts

Thanks for all the support.

Unfortunately, I am not clear. Can you spell it out for me?

It seems I have 5 options:

• Simple install (dl from website--.msi? or .exe? or I'll never know it's behind the scenes?).
  
• remote upd ate vanilla .msi
  
• remote upd ate MSI Configurator .msi
  
• local install .msi
  
• local install .exe
  

Are you saying that all of these will preserve the Internet ID and Password? (MSI Configurator if I don't click to se t (sic) set those.)

And the remote methods, they will or will not require a user to be present to click on something (Do I have to turn off UAC before hand?)

I used the .msi local install and it forced me (locally) to click Generate New ID. That v6 might have come from an agent before it. And it was a 9-digit, not a 12-digit ID.

I'm sure a lot of people are wondering the same thing.

I don't use Simple install. First of all, I can't tolerate changes in procedure (based on new features and new changes) that often. And upgrading just one host, means I have to upgrade the viewer (probably), which means i have to upgrade all past and current hosts (probably). So it sets off a chain reaction. And it's very time consuming, especially if something goes wrong. Also, it might come up at the start of a support call, wasting the remote person's time. So I have to be judicious with my upgrades.

So, I'm sure there's a lot of users in my situation: wanting an easy way to upgrade and keep all settings.

Also, it allows me to reply to the orphaned topics, and hit reply, with no error. But the replies are not there when I go back into the topic.

EDIT: yes, the replies are there. I got confused because the topic order changed because I replied to an older message and my reply made it newer and moved it up and I didnt see it til now.

On Windows 10, running portable viewer v7.1.2.0 not elevated, free license, running remote install.

Remote Utilities security

Upd ate host

Browse to the host7.1.2.0.msi file on the local computer.

(instructions don't explicitly say the path there is a local path; could be a remote path? I tried both--same result.)

In the Action log window I get:

***** Start of log *****
Date: 2/5/2022 12:36:01 AM
Action: install/upgrade.
Checking files of the Host.
Host files not found!

I have checked the path to the local host7.1.2.0.msi file, and checked its hash against the one on the website download page. Everything checks out. I can execute that .msi file on the local computer. I even copied it and tried to specify the copied file. Same result.

The remote machine is Windows Server 2019 running installed host v6.10.10.0.

I have BitDefender antivirus that is complaining about these files. But I have se t these files as Exclusions and I have BitDefender's real-time protection turned off during this entire operation.

What should I try next?

Can you change the name of this post?

It was because I had double quotes in the title. I had:

using remote install I get "Host files not found!"

It worked without the quotes.

I'm getting the error "Cannot find the first message." while trying to post on this board.

This works for the .msi and the .exe? Eg, host7.1.2.0.msi and host7.1.2.0.exe?

Can the viewer (me, the remote technician) click through the banner? It's visually invisible. Is it also invisible to clicks?

Yeah, something. But it's not in right click file -> Properties -> Security tab -> Advanced.

There it looks owned by my username, and my username and Administrators have full rights. But if I try to change any of that, it's grayed out.

I've tried command line takeown.exe and icacls.exe and nothing works. Always access denied.

And tried all of these on the parent dir, with and without inheritance and down propagation. Nothing.

I suspect they have like locked the codepage inside the file or something like that.

FAKE NEWS!

PUA stands for potentially unwanted application.
So there's no signature, nor application process that you can appeal.
It's a unilateral decision, judgement call, by BitDefender.

"Potentially" is a misnomer. Even the Windows 10 installer is, technically, "potentially" unwanted. I know plenty of people who would say, "I don't want that crap anywhere near my system."

The REAL definition is "almost certainly unwanted" as in, <1% of people ever use it, and 99% of people have it installed unintentionally, and 99% of people when they discover it and have the opportunity, uninstall it.

Also of note: when I restored the file from quarantine, somehow it now has security permissions that I can not access it. I've spend 2 hours on the web, but it's clearly something deeply behind the scenes that none of these posts even address. It looks like it's owned by me and and I have full permissions, but when I try to run it, I get still access denied. It looks like I can change permissions, but when I try, everything's grayed out.

I submitted a false positive for the agent to their website: https://www.bitdefender.com/consumer/support/answer/29358/

Everybody should do that.

If I have to choose between BitDefender and Remote Utilities, it's Remote Utilities hands down!

Now I feel like I'm on a crusade for Truth and Justice.