john kumpf's community posts

Also need the ability to click through it to something underneath.

Or ability to move it, meaning an inch or so up or left (altho that's pretty annoying--but better than just not being able to click something under there--like a notification).

bitdefender antivirus free edition is hitting this hard. It prevents the download. Then when I exclude the website, it prevents the temp file it's downloading into (which has a random string--so it's impossible to categorically exclude from bitdefender).

Then it prevents execution of, say, agent.exe.

Then if I exclude that, it prevents execution of the rutserve.exe in %localappdata% (which also has a random component making impossible to categorically exclude).

I'm close to uninstalling BitDefender.

Admittedly, this is a minor issue.

This was true in v6.10.10.0 and also now in v7.1.2.0:

If I start a session view only there is only the local cursor and it is an arrow. This is as expected.

If I have in my remote settings / remote connection properties under Cursor -> Local mouse pointer -> Set local cursor shape to point, and then I switch fr om view only to full control, the local cursor stays as an arrow; it does not change to a point.

And the remote arrow appears--that part is expected.

If I then click connection properties, and just immediately click 'OK' it re-applies, and my local cursor changes to point.

If I start the session originally as full control, the local cursor is a point.

So it's only in the sequence of start view only then change to full control where it does not respect the "set local cursor shape to point" setting.

I am upgrading hosts with a free license on Feb 2, 2022 due to the expiration of free license on v6. Thank you for the temporary license to fill the gap for the next 2 weeks.

So in upgrading my host, with local access. I ran host7.1.2.0.msi and it generated a new ID. Is there a way to keep both the ID and the password?

Or is there just the MSI configurator? Does that keep the ID *AND* the password?

I also did not receive an email, even though I was able to log in and register using that email to get a free v7 license. Thanks for this temporary fix for us.

It appears to expire 2/14?

It does help. The "add with code" does make it more secure. Happy to see that. However we can pre-configure the password, so why not the ID?

I looked into mailjet. Their free account is advertised as not requiring a credit card, but the sign-up process, did, in fact, require a credit card.

With encrypted SSL/TLS email and SMTP requiring authentication it's tricky.

I'm running v6.10.10.0. I have a customer run the agent. However, for various reasons, I want to install the host, eg so I can log in later unattended.

Is it possible to do this?

I was able to use remote install to install a host.msi package.

However, that did not use the agent's ID and password, and required generating a new ID and password. I can't do that remotely. Someone needs to be in front of the remote computer, even if I already have agent access.

I tried the MSI Configurator, but there appeared to be no way to specify a Connection ID in that tool.

I could specify the password, which worked.

I can ask it to generate a unique ID itself, which worked, But again, someone needs to be in front of that computer to report that ID.

I see that the MSI Configurator provides for SMTP delivery of the ID/Password, however, on any given remote machine, SMTP delivery is unreliable. I have not been able to get it to work. I don't have gmail. Also will not the password be in plain text in the email? Surely there are methods that are more convenient, reliable AND secure than that?

So, what solutions exist for essentially unattended upgrade from Agent to Host?

One thing good about RUT is that at least specifying the directory and file on the remote computer happens on the local computer, so, eg, it doesnt interrupt the remote user (if any). Some programs open a directory-file dialog box on the remote computer for you to specify thru the viewer which file(s). Of course, for unattended, this will interfere with the remote user. Sometimes that's fine. But extract a log file or some such while the user is working without interrupting them is helpful.

I'm using portable Viewer 6.5.0.8. When I click Manage -> Address book manager, I get a pop-up window with list of address book files (.xml) that I've added with the 'Add' button. Some are checked (display in the viewer), some are not (don't display).

My question is, where is the list stored? Is in the connections_4.xml file? I thought that just stored what was in the General Address Book--which I typically keep empty and this file appears to be empty.

Or the config_4.xml file? I can't see it in there, unless it's encrypted. There is an optAddressBook key but it's value is just a 4,000 character string.

I ask because I want to preserve this address book file list and checked/unchecked status when switching between versions of the viewer.