john kumpf's community posts

Can the viewer (me, the remote technician) click through the banner? It's visually invisible. Is it also invisible to clicks?

Yeah, something. But it's not in right click file -> Properties -> Security tab -> Advanced.

There it looks owned by my username, and my username and Administrators have full rights. But if I try to change any of that, it's grayed out.

I've tried command line takeown.exe and icacls.exe and nothing works. Always access denied.

And tried all of these on the parent dir, with and without inheritance and down propagation. Nothing.

I suspect they have like locked the codepage inside the file or something like that.

FAKE NEWS!

PUA stands for potentially unwanted application.
So there's no signature, nor application process that you can appeal.
It's a unilateral decision, judgement call, by BitDefender.

"Potentially" is a misnomer. Even the Windows 10 installer is, technically, "potentially" unwanted. I know plenty of people who would say, "I don't want that crap anywhere near my system."

The REAL definition is "almost certainly unwanted" as in, <1% of people ever use it, and 99% of people have it installed unintentionally, and 99% of people when they discover it and have the opportunity, uninstall it.

Also of note: when I restored the file from quarantine, somehow it now has security permissions that I can not access it. I've spend 2 hours on the web, but it's clearly something deeply behind the scenes that none of these posts even address. It looks like it's owned by me and and I have full permissions, but when I try to run it, I get still access denied. It looks like I can change permissions, but when I try, everything's grayed out.

I submitted a false positive for the agent to their website: https://www.bitdefender.com/consumer/support/answer/29358/

Everybody should do that.

If I have to choose between BitDefender and Remote Utilities, it's Remote Utilities hands down!

Now I feel like I'm on a crusade for Truth and Justice.

Also need the ability to click through it to something underneath.

Or ability to move it, meaning an inch or so up or left (altho that's pretty annoying--but better than just not being able to click something under there--like a notification).

bitdefender antivirus free edition is hitting this hard. It prevents the download. Then when I exclude the website, it prevents the temp file it's downloading into (which has a random string--so it's impossible to categorically exclude from bitdefender).

Then it prevents execution of, say, agent.exe.

Then if I exclude that, it prevents execution of the rutserve.exe in %localappdata% (which also has a random component making impossible to categorically exclude).

I'm close to uninstalling BitDefender.

Admittedly, this is a minor issue.

This was true in v6.10.10.0 and also now in v7.1.2.0:

If I start a session view only there is only the local cursor and it is an arrow. This is as expected.

If I have in my remote settings / remote connection properties under Cursor -> Local mouse pointer -> Set local cursor shape to point, and then I switch fr om view only to full control, the local cursor stays as an arrow; it does not change to a point.

And the remote arrow appears--that part is expected.

If I then click connection properties, and just immediately click 'OK' it re-applies, and my local cursor changes to point.

If I start the session originally as full control, the local cursor is a point.

So it's only in the sequence of start view only then change to full control where it does not respect the "set local cursor shape to point" setting.

I am upgrading hosts with a free license on Feb 2, 2022 due to the expiration of free license on v6. Thank you for the temporary license to fill the gap for the next 2 weeks.

So in upgrading my host, with local access. I ran host7.1.2.0.msi and it generated a new ID. Is there a way to keep both the ID and the password?

Or is there just the MSI configurator? Does that keep the ID *AND* the password?

I also did not receive an email, even though I was able to log in and register using that email to get a free v7 license. Thanks for this temporary fix for us.

It appears to expire 2/14?

It does help. The "add with code" does make it more secure. Happy to see that. However we can pre-configure the password, so why not the ID?

I looked into mailjet. Their free account is advertised as not requiring a credit card, but the sign-up process, did, in fact, require a credit card.

With encrypted SSL/TLS email and SMTP requiring authentication it's tricky.