john kumpf's community posts

Admittedly, this is a minor issue.

This was true in v6.10.10.0 and also now in v7.1.2.0:

If I start a session view only there is only the local cursor and it is an arrow. This is as expected.

If I have in my remote settings / remote connection properties under Cursor -> Local mouse pointer -> Set local cursor shape to point, and then I switch fr om view only to full control, the local cursor stays as an arrow; it does not change to a point.

And the remote arrow appears--that part is expected.

If I then click connection properties, and just immediately click 'OK' it re-applies, and my local cursor changes to point.

If I start the session originally as full control, the local cursor is a point.

So it's only in the sequence of start view only then change to full control where it does not respect the "set local cursor shape to point" setting.

I am upgrading hosts with a free license on Feb 2, 2022 due to the expiration of free license on v6. Thank you for the temporary license to fill the gap for the next 2 weeks.

So in upgrading my host, with local access. I ran host7.1.2.0.msi and it generated a new ID. Is there a way to keep both the ID and the password?

Or is there just the MSI configurator? Does that keep the ID *AND* the password?

I also did not receive an email, even though I was able to log in and register using that email to get a free v7 license. Thanks for this temporary fix for us.

It appears to expire 2/14?

It does help. The "add with code" does make it more secure. Happy to see that. However we can pre-configure the password, so why not the ID?

I looked into mailjet. Their free account is advertised as not requiring a credit card, but the sign-up process, did, in fact, require a credit card.

With encrypted SSL/TLS email and SMTP requiring authentication it's tricky.

I'm running v6.10.10.0. I have a customer run the agent. However, for various reasons, I want to install the host, eg so I can log in later unattended.

Is it possible to do this?

I was able to use remote install to install a host.msi package.

However, that did not use the agent's ID and password, and required generating a new ID and password. I can't do that remotely. Someone needs to be in front of the remote computer, even if I already have agent access.

I tried the MSI Configurator, but there appeared to be no way to specify a Connection ID in that tool.

I could specify the password, which worked.

I can ask it to generate a unique ID itself, which worked, But again, someone needs to be in front of that computer to report that ID.

I see that the MSI Configurator provides for SMTP delivery of the ID/Password, however, on any given remote machine, SMTP delivery is unreliable. I have not been able to get it to work. I don't have gmail. Also will not the password be in plain text in the email? Surely there are methods that are more convenient, reliable AND secure than that?

So, what solutions exist for essentially unattended upgrade from Agent to Host?

One thing good about RUT is that at least specifying the directory and file on the remote computer happens on the local computer, so, eg, it doesnt interrupt the remote user (if any). Some programs open a directory-file dialog box on the remote computer for you to specify thru the viewer which file(s). Of course, for unattended, this will interfere with the remote user. Sometimes that's fine. But extract a log file or some such while the user is working without interrupting them is helpful.

I'm using portable Viewer 6.5.0.8. When I click Manage -> Address book manager, I get a pop-up window with list of address book files (.xml) that I've added with the 'Add' button. Some are checked (display in the viewer), some are not (don't display).

My question is, where is the list stored? Is in the connections_4.xml file? I thought that just stored what was in the General Address Book--which I typically keep empty and this file appears to be empty.

Or the config_4.xml file? I can't see it in there, unless it's encrypted. There is an optAddressBook key but it's value is just a 4,000 character string.

I ask because I want to preserve this address book file list and checked/unchecked status when switching between versions of the viewer.

Oh. I see it now.

The text box contains the preexisting host names. Ones I added a long time ago. Maybe 1 year and I forgot how I did it.

This is an editable text box. I thought it was editing the name of the current host.

But, no, typing a new host ID in here creates a new entry. And then the 'Connect' button connects to what you just typed.

Seems obvious now ;)

I just upgraded the iOS App (12/19/2017).
I don't use it often.
But I will be out and have to check on something.
So the main page has:

• The title at the top
  
• A text box instructing to install the host (which I've done, several times)
  
• A box where one of my hosts is listed, with a ... on the right side of this box
  
• A 'Connect' button
  
• At the bottom there's a 'Settings'
  
• At the bottom there's an 'i' button
  

If I click on the listed host, it brings up a keyboard to edit the name of this host.

If I click on the ... in the host text box it pops down a list of the hosts I've defined.
I can click on them.
Or I can click on 'clear list'
But there's no 'new entry'

'Settings' had 'Default connection properties' & 'Error log' & 'How to use'

'How to use' explains about touch and tapping, which is helpful. But not how to add a new host.

The 'i' button tells me the version of the app.

I see no 'create new entry'.

How do I connect to a new host from here?