Firefox silently did not download agent.exe file from
https://www.remoteutilities.com/download/The link to the file was: [censored]
I had to do "Show all downloads" to see this error message.
The error message was:
Blocked: may contain a virus or spyware
I worked around this problem by reading this article:
https://www.ghacks.net/2014/11/19/bypass-firefoxs-blocked-may-contain-a-virus-or-spyware-message/What i did: in firefox
Type "about:config" in address bar (without the quotes); hit return.
Click the "I'll be careful, I promise!" button.
Type "safe" into the search box (without the quotes).
Double click the item "browser.safebrowsing.malware.enabled" to turn it from true to false.
Then i was able to download the agent.exe program.