Hello Adam,
Thank you for your patience.
I've checked with our developers on your questions and they've provided me with the following information: the access permissions for the folder should be the same as for the user who runs Viewer, i.e. this user should have permissions for writing to the folder set to "Allow". In addition, the Viewer should be located on a local directory instead of a shared folder or UNC path.
As for your questions regarding the AD please refer to the following Documentation pages:
This one regarding the MSI packages.
And this one regarding the AD policies.
As for the logging - Remote Utilities provides installation and connection log files. For more information on logging provided by Remote Utilities please see
this page.
Your software is quite good in its current form, however if there is an ongoing subscription, support is typically expected. I understand I am not a paying customer, yet.
Thank you for your kind words. Please note, that Remote Utilities do not have any types of subscription - our technical support is free of charge and is available for all users, including those who use Free license. However, please also note that Remote Utilities is provided on "as is" basis, therefore, I understand your situation and I'm very sorry for the inconvenience, but unfortunately, we cannot assist with system administration issues. Our full Support Policy is available
here. Sorry for the inconvenience once again.
Thank you.