Adam's community posts

Hi Polina,

I hope that you are well.

I understand your policy, as permissions can be a daunting task for system administration and I am not enquiring about support for system administration, although your software is, to my understanding, technically supposed to assist/complement system administrators with system administration.
I am concerned that your software does not offer any immediately-apparent logging so as to identify such problems and bugs.
Your software is quite good in its current form, however if there is an ongoing subscription, support is typically expected. I understand I am not a paying customer, yet.
I have provided the user permissions set as requested and in reference to the Remote Utilities Portable version of software, it has full access permissions. So I don't understand where you/the developers are claiming further Access Rights permissions issues specifically? I also have administrator permissions for the PC in any case too.

One main question in this case would be, upon installation of your software, what are the permissions required for the system to function as per the default configuration? Can you point me to the documentation that specifies this please? If the .MSI is to be deployed via Active Directory, I would think that the permissions would need to be configured before deployment?

Kind regards,
Adam

Hi Polina,

I have tried the adjusted permissions and I still cannot drag and drop into a folder in the General address book.
Also in advance, I am not going to be changing permissions on the installed version.
I suspect it is possibly to do with your UI.

Kind regards,
Adam

Hi Polina,

Unfortunately it is going to take too long to redact the information from the xml, so I do not feel comfortable sending this to you.
It also appears that as you mentioned the All connections section holds the connections anyway, I have exported the General address book and imported it into another named book. It simply showed duplicates in the All connections section and shows nothing in the newly imported book and nothing in General address book.

Thanks,
Adam

Also, please find this link Folder Redirection, Offline Files, and Roaming User Profiles overview which may help your developers understand the common configuration in a Microsoft Active Directory environment. As per my previous posts, we are configured not enabling "Offline Files" so that the redirections always access the server. This is why, when your Remote Utilities Viewer installed, it associated to the Registry Key "User Shell Folder" of the UNC path demonstrated.
If you have more insight into this, it will be greatly appreciated.

Just so you know, I am testing your support before we buy into your service.

Hi Polina,

Thank you for the suggestions.
I have tried the portable version, which generates the General Address Book .xml within the folder that the portable app is stored (see attached).
I still can not add connections by dragging and dropping into the General Address Book. The only thing I can do is add a folder to the General Address Book. I can not add a connection to the respective folder either.

Is there a log file that I can securely provide to you for your developers to analyse? I can not seem to find one.

Kind regards,
Adam

Hi again Polina and David,

I can confirm that the locally stored (on C:\) Address Book does not store a connection by dragging and dropping.

Attached screenshot steps show no connection in the address book after dragging and dropping:

• 1. Local address book.png
  
• 2. drag to local address book folder.png
  
• 3. Local address book after dragging and dropping.png
  

I run Remote Utilities Viewer as per normal from the Windows Start Menu - I do not "Run As Administrator", if that is any consolation.

Kind regards,
Adam

Hi Polina and David,

Please note that I have "Offline Files" off - or what you may be referring to as "Synced Folder" meaning (and to my understanding) that my folder is not cached on my local machine in some way. This is where I believe the failure is occurring.
I'll attempt to populate an Address Book that will reside on my C:\ local hard drive and provide feedback.

Kind regards,
Adam

Hi Polina,
Yes, the "Advanced Hint Window" is what I mean.
Unfortunately both suggestions means that I don't know whether someone is using their PC before I connect to it remotely.
The "Advanced Hint Window" does not show while hovering over an "online" connection unfortunately.
This would be a fantastic feature for our use case.

I look forward to further updates.

Kind regards,
Adam

Hi Polina,

Thank you for the prompt reply.
That is what I assumed of the possibility, however it appears that it does not work for me (see the attached screenshots).
After dragging a connection (PC) into a folder in the General address book subfolder, nothing appears to have copied over.
As per your comment, 'each entry displayed in the "All connections" section is already added to the "General address book"', there are no connections displayed in the address book.
I am using Windows Server "user folder redirections", so where the General address book is stored, is on a UNC path and not sure if this affects the address book functionality? Windows automatically sets the UNC path from registry FYI.

Kind regards,
Adam

Windows 10 20H2
Host: 7.0.0.3 (70003)
Viewer: 7.0.0.3

This is more of a feature request.
It would be nice to be able to drag and drop connections in the Viewer from "All Connections" into the "General Address Book" to then be able to group/categories the connections for example segregating Servers from PCs and Laptops.

If there already is a method like this, I haven't found it in the documentation and I apologise.