mratner wrote:
Thank you for the quick reply - I appreciate it.
Actually, after much closer look, it turns out that the blue circle on the icon appears right after I start the Host but disappears after 30-40 seconds. The proxy settings are exactly as in my browsers on the same computer (using port 8080).
I'm seeing an error in the Host's log:
2014-01-27 20:50:41:636 34 RUT Host 56005 is started. Windows 6.1 32bit
2014-01-27 20:50:42:030 96 Internet-ID: Connection established ID: S-C1EFA641-C045-4C32; Port: 5655
2014-01-27 20:50:47:800 96 Internet-ID: Connection established ID: S-C1EFA641-C045-4C32; Port: 5655
2014-01-27 20:50:53:563 96 Internet-ID: Connection established ID: S-C1EFA641-C045-4C32; Port: 5655
2014-01-27 20:50:59:326 96 Internet-ID: Connection established ID: S-C1EFA641-C045-4C32; Port: 5655
2014-01-27 20:51:05:091 96 Internet-ID: Connection established ID: S-C1EFA641-C045-4C32; Port: 5655
2014-01-27 20:51:05:615 63 Exception: DisconnectCount (EIdException). Information
2014-01-27 20:51:10:619 96 Internet-ID ErrorCode <> 0 Error code: 1
2014-01-27 20:52:11:025 96 Internet-ID: Connection established ID: S-C1EFA641-C045-4C32; Port: 5655
2014-01-27 20:52:11:547 63 Exception: DisconnectCount (EIdException). Information
2014-01-27 20:52:16:551 96 Internet-ID ErrorCode <> 0 Error code: 1
In "Information" I see this:
---
Stack list
(0035B087){rutserv.exe } [0075C087] Unknown function at TMethodImplementationIntercept + $2F0AB7
(000D0D1D){rutserv.exe } [004D1D1D] Unknown function at TMethodImplementationIntercept + $6674D
Does this shed any light on what the problem might be?
Thanks,
-Michael
Michael,
If the circle beside the icon stays grey, it means that the Host hasn't been able to establish an
outgoing connection to our intermediary server.
Please, note that although the Internet ID connection is supposed to be used for firewall bypass/traversal, it still requires some
outgoing ports to be open for work. In some organizations network policies are so strict that they block all ports except those absolutely necessary for web browsing and e-mail.
Check this knowledge base article for more information on what ports should be open for what type of connection:
https://www.remoteutilities.com/support/docs/ports-used-by-remote-utilities/Hope that helps.