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Connection Problem

mratner, User (Posts: 3)

Jan 30, 2014 2:01:01 am EST

Conrad,

There is something I don't understand. Most large organizations do not allow any outbound traffic and a proxy (commonly HTTP or SOCKS) is used for outgoing communications. The applications that have proxy support do *not* require any open outbound ports to work; all they need is to be able to talk to the internally accessible proxy port (normally 8080 for HTTP or 1080 for SOCKS). If an app has proxy support, and Remote Utilities does, it shouldn't need any other outbound ports open.

This makes me think of two things: either there is something unique in RU's proxy settings that I am not aware of, or RU's proxy support does not work.

Thank you,
-Michael

Connection Problem

mratner, User (Posts: 3)

Jan 27, 2014 11:02:48 pm EST

Thank you for the quick reply - I appreciate it.

Actually, after much closer look, it turns out that the blue circle on the icon appears right after I start the Host but disappears after 30-40 seconds. The proxy settings are exactly as in my browsers on the same computer (using port 8080).

I'm seeing an error in the Host's log:

2014-01-27 20:50:41:636   34   RUT Host 56005 is started.   Windows 6.1 32bit
2014-01-27 20:50:42:030   96   Internet-ID: Connection established  ID: S-C1EFA641-C045-4C32; Port: 5655
2014-01-27 20:50:47:800   96   Internet-ID: Connection established  ID: S-C1EFA641-C045-4C32; Port: 5655
2014-01-27 20:50:53:563   96   Internet-ID: Connection established  ID: S-C1EFA641-C045-4C32; Port: 5655
2014-01-27 20:50:59:326   96   Internet-ID: Connection established  ID: S-C1EFA641-C045-4C32; Port: 5655
2014-01-27 20:51:05:091   96   Internet-ID: Connection established  ID: S-C1EFA641-C045-4C32; Port: 5655
2014-01-27 20:51:05:615   63   Exception: DisconnectCount (EIdException). Information
2014-01-27 20:51:10:619   96   Internet-ID ErrorCode <> 0   Error code: 1
2014-01-27 20:52:11:025   96   Internet-ID: Connection established  ID: S-C1EFA641-C045-4C32; Port: 5655
2014-01-27 20:52:11:547   63   Exception: DisconnectCount (EIdException). Information
2014-01-27 20:52:16:551   96   Internet-ID ErrorCode <> 0   Error code: 1

In "Information" I see this:
---
Stack list
(0035B087){rutserv.exe } [0075C087] Unknown function at TMethodImplementationIntercept + $2F0AB7
(000D0D1D){rutserv.exe } [004D1D1D] Unknown function at TMethodImplementationIntercept + $6674D

Does this shed any light on what the problem might be?

Thanks,
-Michael

Connection Problem

Michael Ratner, User (Posts: 3)

Jan 27, 2014 1:32:28 am EST

I have the exact same problem. I also wanted to mention that the proxy is set up the way it works for any other apps on this computer.

Here is the viewer log when I try to connect:

58:21:23_26-01-2014_284 Viewer started. OS: Windows 6.1 64bit
01:22:23_26-01-2014_216 Connection #675488. Connection to "xxxxxxxx". Mode: <Authorization>. Connecting...
01:22:23_26-01-2014_217 InetConnection #675488. Internet connection to xxxxxxxx (server.rutils.com:5656).
02:22:23_26-01-2014_572 Connection #675488. Connection to "xxxxxxxxx" failed. Mode: <Authorization>.
02:22:23_26-01-2014_572 Context #675488 removed. Mode: <Authorization>.

Please help.

Thank you.
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