Kim Dawson wrote: All day long, the pop up for this host comes up every few minutes to tell me it's online.
Yes, that. That's exactly what mine does. All day, computer online pop up, computer online pop up, computer online pop up. The PCs at the same location with the older version host/viewer do NOT have this issue. The new version simply isn't as stable as the old version.
Just wanted to say that indeed there is a problem with viewer 6.8 just as you describe. We are currently investigating it and testing different solutions.
Since it's a problem on the Viewer side the Host logs won't help us much. They can only confirm that the problem at hand is not the Host's, but the Viewer's.
But you can still help us figure out this problem if you send us the Viewer log (use support@). The log should preferably capture the moment when the connection is going offline/online. Along with the log, please, also send us your license key (even if it's a free license key) - this will help us properly identify the connection in our server logs.
I'm experiencing the same problem. I'm in a middle of choosing a new remote connection software. I presently with TV and now I'm trying many systems. If this problem is persisting, I won't choose Remote utilities. I might say that setting the host option Use legacy capture mode on helps a bit.
When are you planing to publish the fix to this bug?
it should be noted that whenever you experience any connectivity issues your only reliable source of information is the log, or more specifically two logs - Viewer's and Host's. Without the logs it is just guesswork.