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Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

Remote Sound is loud static

jackk, User (Posts: 23)

Dec 27, 2018 1:45:46 pm EST

Here is the screenshot.

Remote Sound is loud static

jackk, User (Posts: 23)

Dec 25, 2018 3:38:17 pm EST

It is a loud static only while there is a sound file playing.  For example, if I play a 3 second audio file, there will be loud static for 3 seconds.  Or, if I change the volume on the host computer (you know there is that 1-second ding sound when you change the volume by the clock, the remote computer will have a loud static sound for 1 second instead of the ding sound.  If I try to play a video on the host, the remote will have a loud static sound as long as the video is playing.

Cannot properly upgrade from 6.3.0.6 to 6.9.4.0

jackk, User (Posts: 23)

Dec 25, 2018 3:35:00 pm EST

Yes, Single Password is checked, just like your screenshot.  Also, the OLD password works.  When it tells me the password is wrong, I can put in the OLD password and login.

It seems like the password from the new install does not overwrite the old password.  If I put the MSI on a new computer, everything works fine, and if I erase the reg settings on the existing computer and do the upgrade, everything works fine.

If I simply do an upgrade without erasing the registry settings, it keeps the OLD password and does not use the NEW password from the new MSI.
Edited:jackk - Dec 25, 2018 3:35:42 pm EST

Cannot properly upgrade from 6.3.0.6 to 6.9.4.0

jackk, User (Posts: 23)

Dec 22, 2018 4:53:46 pm EST

This happens on every computer that I upgrade the Remote Utilities to the newest version.  I create a new MSI, with only a new single password.  Then, I use Remote Install within the 6.9.4.0 viewer to update the host using Windows Authentication.  Then after it updates, Remote Utilities host will not accept the new password.  I have to manually delete (in the registry) HKEY_LOCAL_MACHINE\SOFTWARE\Usoris on the host and then I do the remote update again and it works.  It's like the old settings inside the registry are conflicting with the new version.  Again, this happens on every computer that I update.

Remote Sound is loud static

jackk, User (Posts: 23)

Dec 22, 2018 4:25:02 pm EST

Using the newest host and viewer 6.9.4.0.  The remote sound is a very loud static sound.  You can barely hear some (very little) of the original sound within the static, but it mostly sounds like a radio tuned to a station that doesn't exist and turned all the way up.

These are Windows 10 computers.

403 Forbidden You don't have permission to access /buy/licensing/

jackk, User (Posts: 23)

Mar 26, 2018 10:40:51 am EDT

Click BUY at the top

In that dropdown, choose BUY ONLINE

Click the word "HERE" in #1 In the License Calculator below select a license type. Learn more about license types >here<.

403 Forbidden You don't have permission to access /buy/licensing/ on this server.

(public ID server) Connections Constantly Dropping

jackk, User (Posts: 23)

Mar 22, 2018 3:36:57 pm EDT

Kim Dawson wrote:
All day long, the pop up for this host comes up every few minutes to tell me it's online.

Yes, that.  That's exactly what mine does.  All day, computer online pop up, computer online pop up, computer online pop up.  The PCs at the same location with the older version host/viewer do NOT have this issue.  The new version simply isn't as stable as the old version.

(public ID server) Connections Constantly Dropping

jackk, User (Posts: 23)

Mar 05, 2018 5:16:15 pm EST

There are errors like this:

05.03.2018---02:35:32:688 96 Internet-ID ErrorCode <> 0 Error code: 1


05.03.2018---02:36:06:202 96 Internet-ID: Connection established ID: 843-708-508-822; Port: 5655; Try count: 1


05.03.2018---10:24:06:444 96 Internet-ID ErrorCode <> 0 Error code: 1


05.03.2018---10:24:37:479 96 Internet-ID: Connection established ID: 843-708-508-822; Port: 5655; Try count: 1


05.03.2018---11:26:47:722 96 Internet-ID ErrorCode <> 0 Error code: 1


05.03.2018---11:27:24:696 96 Internet-ID: Connection established ID: 843-708-508-822; Port: 443; Try count: 2

(public ID server) Connections Constantly Dropping

jackk, User (Posts: 23)

Mar 05, 2018 4:38:07 pm EST

Viewer is 6.8.0.1
Host is 6.8.0.1

(public ID server) Connections Constantly Dropping

jackk, User (Posts: 23)

Mar 05, 2018 4:23:59 pm EST

This happens to me all the time!  The old versions of remote utilities are good, they never drop.  [censored] never drops, [censored] never drops, [censored] sharing never drops, Remote Desktop never drops, but the new version of Remote Utility drops ALL THE TIME! It is about where I can't use it anymore. This is over very solid network connections. The new Remote Utilities simply isn't stable. I have tried this from multiple locations, to multiple locations. It is always dropping.
Edited:jackk - Mar 05, 2018 4:27:13 pm EST
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