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Hi,

I am using Host and Viewer 6.5 and Windows 10.

I am having a problem logging on to a remote machine. It is appearing in Viewer as "Online" but I can't connect. As soon as the connection attempt fails, it goes back to showing the computer as 'Online'.

Here is the event log from the Viewer:

10-03-2017__10:06:23__638 Connection #457406. Connection to "Shackel T420s". Mode: <Authorization>. Connecting...
10-03-2017__10:06:23__638 InetConnection #457406. Internet connection to Shackel T420s (id.remoteutilities.com:5655).
10-03-2017__10:06:23__765 InetConnection #457406. Method "Connect" - OK. Shackel T420s connected to ID server: id.remoteutilities.com.
10-03-2017__10:06:38__767 InetConnection #457406. Socket error. Name: "Shackel T420s", host: "id.remoteutilities.com:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
10-03-2017__10:06:38__767 Connection #457406. Connection to "Shackel T420s" failed. Mode: <Authorization>.
10-03-2017__10:06:38__767 Context #457406 removed. Mode: <Authorization>.

Please can anyone help?

Many thanks.

No thoughts anyone?

On the remote host computer, does the blue tray icon show a blue dot, or gray?

Blue.

From the log above, it looks like that it is connecting ok but not getting authorised for some reason.

The passwords are correct.

Moreover, as I said, the remote PC is showing up in viewer as being Online, so the host must be successfully transmitting its state of readiness.

Are you connecting over lan or wan?

Hi,

Thanks for getting back to me.

1)  I don't see the password window.  

2) No. I can connect to two of the four hosts in my address book.

3) Internet ID.

Many thanks.

Justin