Hi,
I am using Host and Viewer 6.5 and Windows 10.
I am having a problem logging on to a remote machine. It is appearing in Viewer as "Online" but I can't connect. As soon as the connection attempt fails, it goes back to showing the computer as 'Online'.
Here is the event log from the Viewer:
10-03-2017__10:06:23__638 Connection #457406. Connection to "Shackel T420s". Mode: <Authorization>. Connecting...
10-03-2017__10:06:23__638 InetConnection #457406. Internet connection to Shackel T420s (id.remoteutilities.com:5655).
10-03-2017__10:06:23__765 InetConnection #457406. Method "Connect" - OK. Shackel T420s connected to ID server: id.remoteutilities.com.
10-03-2017__10:06:38__767 InetConnection #457406. Socket error. Name: "Shackel T420s", host: "id.remoteutilities.com:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
10-03-2017__10:06:38__767 Connection #457406. Connection to "Shackel T420s" failed. Mode: <Authorization>.
10-03-2017__10:06:38__767 Context #457406 removed. Mode: <Authorization>.
Please can anyone help?
Many thanks.