Benny Tucker's community posts

Snowbound wrote:

I did not have to delete any files etc. The File transfer window opened without issues today. However even using the IP address of the remote computer the file transfer of this 318MB file is taking the same amount of time as with the internet-id. Both of these computers are connected to the same network switch. Transfer speed using IP connection is 733 KB/sec

I just tried it again and I'm getting 8.11 MB per second.
One other quick question. Are you using the same default listening port on both of your computers host? I don't think it matters with direct connection, but it does enter into the equation at some point.

Snowbound wrote:

Benny Tucker wrote:

I don't know then. I just transferred the Power Toys install .exe file from my laptop to my desktop using RU File Transfer, and it was something like 30 - 40 seconds. I'm about out of ideas for your case. Something is mis-configured for sure.

Was that a 318MB file for powertoys installer? That is the size of the file I use to test with.

No, it was the Power Toys that I downloaded from MS, just for testing.
PowerToysUserSetup-0.101.2362.0-x64.exe, 289 MB. Close enough.
I just tried it again, and this time I timed the transfer with a stopwatch. 44 seconds. So I was off a few seconds in my earlier estimate.
I can only imagine that the 318 MB version that you have would only take 1 or 2 seconds more.
Sorry, I'm out of ideas.

One last thing I will mention that you could try. I got this off a Youtube video.

Basically, it's this:

Fix for Windows 11 SMB issue affecting NAS and LAN Speeds
Open PowerShell with Admin Priv.
Copy/Paste  - Set-SmbClientConfiguration -RequireSecuritySignature $false
Type A and hit Enter
Reboot

I don't know then. I just transferred the Power Toys install .exe file from my laptop to my desktop using RU File Transfer, and it was something like 30 - 40 seconds. I'm about out of ideas for your case. Something is mis-configured for sure.

Sounds like a bottleneck in your routing configuration. If you're transferring files between computers in the same lan, same subnet, then the fiber internet connection means nothing.
If that's the case, are you using ip addresses or DNS addresses in the viewer connection properties? Same lan, same subnet should be a direct connection, no Internet ID server of any kind needed. Use IP addresses.
To test your internal routing speed, download and install Open Speed Test , on both computers. Test the connection speed both ways. Start the server on 1 machine, then with your browser on the 2 machine, navigate to the IP address of the 1 machine. Don't forget to append the port number to the IP address of the 1 machine. Example, 192.168.1.25:3000. Then after testing one way, terminate the server on machine 1, and start the server on machine 2 and follow the same procedure.
Not sure this will help pinpoint the issue, but it's a start. My file transfers are rather fast on my local lan. Even with the ISP modem completely unplugged.
Hope this helps

I had a similar experience myself. The fix for me was to open the properties of "C:\Program Files (x86)\Remote Utilities - Viewer\rutview.exe", and under the compatibility tab, make sure to check the box, "Run this program as an administrator. Fixed it for me. YMMV.

I just thought that I would post a couple of notes that someone might find useful. In Conrad's blog highlighting the new RU app, He mentioned that the bluetooth keyboards were not supported as of yet. I have found however, that if you click on the keyboard in the quick action menu, that you can type all you want in a normal Windows application. I have been invoking the keyboard fr om the quick action menu, and then minimizing the keyboard wh ere only the "F" and special keys are showing. That let's you have access to most of the normal desktop except the very bottom edge.
Also, it might be helpful for others to know that a bluetooth mouse also works very will in this app. I have found that the touch option in the quick action menu works best for this. It doesn't recognize right mouse clicks, but for all intents and purposes, it works great for pointing on the remote screen in this way.
Hope this helps someone.

WOW !!!
That is a beautiful upgrade. I just tried it on iPhone and iPad. What a major improvement....
Kudos to the RU Team. All the features I've tried so far works really well...

I have some machines that I do this same thing. What works for me is to use the auto-hide function of both Remote Utilities toolbar and also the RDP on the other machine.
When I want to log off the RDP session, I just position the cursor near top of screen outside of the area that the Remote Utilities toolbar would activate, but within the area that the RDP toolbar would activate.
Hope that makes sense !!

Hi Pauline,
You can add me to the list of users that cannot get the host install to an XP machine. Same results as the above responders. The Microsoft troubleshooter tool mentioned above, is for Windows 10-11.
Rolling back to 10.x.x.x solves the problem.