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viewer cannot connect to host

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Trent, User (Posts: 57)

May 03, 2022 9:02:31 am EDT

Support level: Free or trial

Sent!

David Slish, User (Posts: 3)

May 03, 2022 9:07:33 am EDT

Support level: Free or trial

Conrad Sallian,
I found the host logs, where are the viewer logs located?

Thanks,
Dave

Dustin Miller, User (Posts: 17)

May 03, 2022 9:07:39 am EDT

Support level: Free or trial

Same thing again as last week ! All hosts say online, try to connect and it says connecting and just spins and spins and never connects to the host. EXACTLY SAME ISSUE AS LAST WEEK. I can not afford to lose another entire day like last week. I'm still behind because of last weeks issue ! Please fix ASAP in NH

James Clark, User (Posts: 6)

May 03, 2022 9:09:19 am EDT

Support level: Free or trial

My ISP is Spectrum and also I tried using my Verizon hotspot and still could NOT connect.

Conrad Sallian, Support (Posts: 2975)

May 03, 2022 9:10:58 am EDT

David Slish wrote:

Conrad Sallian,
I found the host logs, where are the viewer logs located?

Thanks,
Dave

Hi David,

Viewer logs can be located as described here https://www.remoteutilities.com/support/docs/connection-log/

jon otto, User (Posts: 13)

May 03, 2022 9:30:30 am EDT

Support level: Free or trial

Same issue in Arizona. Windows 10. Version 7.1.2.0. Cannot Connect, but hosts show as online. Tried to attach log as Image, but got an error.

Conrad Sallian, Support (Posts: 2975)

May 03, 2022 10:11:08 am EDT

Please, check if the issue persists. Thanks.

Trent, User (Posts: 57)

May 03, 2022 10:13:04 am EDT

Support level: Free or trial

Success! All connections are functioning again! Thanks for the quick fix, Conrad!!!

Let me know if I can supply any further information from either the viewer or host side if you need to do any follow up troubleshooting.

Dustin Miller, User (Posts: 17)

May 03, 2022 10:13:53 am EDT

Support level: Free or trial

I seem to be back up at this current point in time but it's been spotty on & off earlier today.

James Clark, User (Posts: 6)

May 03, 2022 10:27:59 am EDT

Support level: Free or trial

I am able to connect to the host now. Thank you so much for getting this resolved!

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