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viewer cannot connect to host

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James Clark, User (Posts: 6)

May 03, 2022 7:53:14 am EDT

I am at the viewer computer and using internet ID connection, I cannot connect to the host. Host is online, the host icon is blue, the host has wifi working. Both versions-host and viewer-are the most recent versions 7.1.2.0 and both computers are using Windows 10.
Please assist.
Thanks!

Tim L, User (Posts: 4)

May 03, 2022 8:37:17 am EDT

Support level: Free or trial

Yes, it's happening again, please look into it!

Trent, User (Posts: 59)

May 03, 2022 8:39:50 am EDT

Support level: Free or trial

Confirmed here too. The issue is presenting itself the same as last Thursday's issue. Host shows online from Viewer and when you try to connect, it either goes offline and fails to connect or gets stuck at the "Connecting to... Please, wait..." screen.

Conrad Sallian, Support (Posts: 3033)

May 03, 2022 8:42:45 am EDT

Hello,

All servers are up and running. Internet-ID connection has just been tested from multiple locations and it works.

Could you please your Host logs (if you have access to them) and possibly Viewer logs to support@remoteutilities.com.

Thanks.

Trent, User (Posts: 59)

May 03, 2022 8:43:34 am EDT

Support level: Free or trial

Will do! Thanks for the quick response, Conrad!

Conrad Sallian, Support (Posts: 3033)

May 03, 2022 8:49:37 am EDT

Also, what ISP do you use? If this is the same ISP this could easily be blocking on an ISP level, a false positive detection.

Phal Lee, User (Posts: 1)

May 03, 2022 8:49:57 am EDT

Support level: Mini

The issue is occurred the same as last Thursday's issue.
Host shows online from Viewer program and when I try to connect, it either goes offline and fails to connect or gets stuck at the "Connecting to... Please, wait..." screen.

viewer cannot connect to host - 03 May 2022 08:49:48

J.R. Cabai, User (Posts: 9)

May 03, 2022 8:50:30 am EDT

Support level: Free or trial

Cannot connect either here in Florida. This is JUST like what happened last week. Please fix!!

Trent, User (Posts: 59)

May 03, 2022 8:52:36 am EDT

Support level: Free or trial

I am using Spectrum, but will also connect through my Verizon hotspot to show it is not ISP dependent when I attach logs momentarily.

Denis Boyton, User (Posts: 5)

May 03, 2022 8:53:20 am EDT

Support level: Free or trial

Yes - same issue as last Thursday - I am in Florida, cannot connect to PC in Texas

Spectrum to Spectrum

Edited:Denis Boyton - May 03, 2022 8:53:56 am EDT

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