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Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

(self-hosted ID server) Computer goes offline when I log on

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heat Zone, User (Posts: 4)

Oct 11, 2018 10:28:06 am EDT

Support level: Free or trial
Server 2.6 (win Xp pro x86)
Host 6.8.0.1 (win 10 pro x64)
Viewer 6.8.0.1 ( win 7 pro x86)
Edited:heat Zone - Oct 11, 2018 11:35:31 am EDT

Conrad, Support (Posts: 2491)

Oct 12, 2018 5:09:59 am EDT

heat Zone wrote:

Server 2.6 (win Xp pro x86)
Host 6.8.0.1 (win 10 pro x64)
Viewer 6.8.0.1 ( win 7 pro x86)

Thank you. So apparently there is no version mismatch. The Host logs should be examined first to see if Host has any issues connecting to the server. You can locate the logs in

C:\Program Files (x86)\Remote Utilities - Host\Logs
If you want us to look at the logs feel free to send them over to support@remote-utilities.com
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