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(self-hosted ID server) Computer goes offline when I log on

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heat Zone, User (Posts: 4)

Oct 11, 2018 10:28:06 am EDT

Support level: Free or trial

Server 2.6 (win Xp pro x86)
Host 6.8.0.1 (win 10 pro x64)
Viewer 6.8.0.1 ( win 7 pro x86)

Edited:heat Zone - Oct 11, 2018 11:35:31 am EDT

Conrad, Support (Posts: 2923)

Oct 12, 2018 5:09:59 am EDT

heat Zone wrote:

Server 2.6 (win Xp pro x86)
Host 6.8.0.1 (win 10 pro x64)
Viewer 6.8.0.1 ( win 7 pro x86)

Thank you. So apparently there is no version mismatch. The Host logs should be examined first to see if Host has any issues connecting to the server. You can locate the logs in

C:\Program Files (x86)\Remote Utilities - Host\Logs

If you want us to look at the logs feel free to send them over to support@remote-utilities.com

Deividas Švetkauskas, User (Posts: 3)

Feb 04, 2022 8:30:05 am EST

Support level: Free or trial

Have you already solved this problem because the same thing is happening to me today
Version 7.1.2.0

04-02-2022__13:17:23__426 Connection #201746. Connection to "Dalia". Mode: <Authorization>. Connecting...
04-02-2022__13:17:23__427 InetConnection #201746. Internet connection to Dalia
04-02-2022__13:17:23__470 InetConnection #201746. Method "Connect" - OK. Dalia connected to ID server:
04-02-2022__13:17:25__913 InetConnection #201746. Socket error. Name: "Dalia", host: Exception class: "EIdConnClosedGracefully". Message: "Connection Closed Gracefully.".
04-02-2022__13:17:25__916 Connection #201746. Connection to "Dalia" failed. Mode: <Authorization>.
04-02-2022__13:17:25__918 Context #201746 removed. Mode: <Authorization>.
04-02-2022__13:17:28__992 Connection #877789. Connection to "Dalia". Mode: <Authorization>. Connecting...

Pauline, Support (Posts: 2519)

Feb 04, 2022 3:09:10 pm EST

Hello Deividas,

Thank you for your message.

Could you please let us know what version of RU Server do you use? Do you have both Host and Viewer upgraded to version 7.1.2.0?
In addition, please note that I've slightly modified your message - please do not publish the log files on the forum in the future as they might contain some personal information.

Looking forward to your reply.

Deividas Švetkauskas, User (Posts: 3)

Feb 04, 2022 3:24:36 pm EST

Support level: Free or trial

I don't know the Host version because I can't connect, but it will be older, where similar versions can connect there, but I tried to download a slower version of viewer 6.x.x.x from your site and still the same and with this version does not indicate that the Host needs to be upgraded

Pauline, Support (Posts: 2519)

Feb 04, 2022 4:08:30 pm EST

Hello Deividas,

Thank you for the clarification.

In this case, could you please try upgrading your Host to the latest version 7.1.2.0 following this step-by-step guide and see if it's possible to connect after the upgrade? Pleas make sure to upgrade your Viewer as well, so that there's no version mismatch between Host and Viewer.

Hope that helps.

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