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(self-hosted ID server) Computer goes offline when I log on

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Igor, User (Posts: 4)

Sep 26, 2018 12:25:47 am EDT

InternetIdService.exe in 2.7 beta is an AMD64 image.
My "server" is Windows XP SP3 x86
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Edited:Igor - Sep 26, 2018 12:26:35 am EDT

Conrad, Support (Posts: 2406)

Sep 26, 2018 5:55:57 am EDT

Igor wrote:

InternetIdService.exe in 2.7 beta is an AMD64 image.
My "server" is Windows XP SP3 x86

Hi Igor,

Unfortunately, the new version of server only runs on 64-bit systems. Sorry for that.

chk out, User (Posts: 1)

Sep 26, 2018 8:58:03 am EDT

I am using a 64bit Windows 10 OS and I am constantly getting disconnected as well.
I am seeing online this is a common problem with your application, and has been for quite awhile, is there any plans for fix this, or to help use determine what needs to be done to stop these disconnects? I really like your product, however, I would not even entertain the idea of purchasing it when the time comes that I get over 10 clients. Unfortunately, I would have to go with "the other guy"

Igor, User (Posts: 4)

Sep 26, 2018 1:34:26 pm EDT

Conrad wrote:

Igor wrote:

InternetIdService.exe in 2.7 beta is an AMD64 image.
My "server" is Windows XP SP3 x86

Hi Igor,

Unfortunately, the new version of server only runs on 64-bit systems. Sorry for that.

Ok, I switch to another remote admin application

Conrad, Support (Posts: 2406)

Sep 26, 2018 2:07:34 pm EDT

chk out wrote:

I am seeing online this is a common problem with your application, and has been for quite awhile, is there any plans for fix this, or to help use determine what needs to be done to stop these disconnects? I really like your product, however, I would not even entertain the idea of purchasing it when the time comes that I get over 10 clients. Unfortunately, I would have to go with "the other guy"

Hello,

In order to find the reason why disconnects occur we need to examine the logs, mainly the Host log. Could you please send it to support@remoteutilities.com .

Also, RU version 6.9 beta 2 and Server 2.7 beta 2 are available for download. If you can, please update and let us know if the issue persists. Not that if you decide updating you should update all modules, not just the Viewer or server.

Thanks!

Conrad, Support (Posts: 2406)

Sep 27, 2018 3:39:52 am EDT

chk out wrote:

I am using a 64bit Windows 10 OS and I am constantly getting disconnected as well.
I am seeing online this is a common problem with your application, and has been for quite awhile, is there any plans for fix this, or to help use determine what needs to be done to stop these disconnects? I really like your product, however, I would not even entertain the idea of purchasing it when the time comes that I get over 10 clients. Unfortunately, I would have to go with "the other guy"

Hello,

We received the log, thank you. However, the log shows connection attempts to our public server (id.remoteutilities.com) rather than any self-hosted server address. This discussion is about self-hosted server.

Still, even if you use the public server I can see that the Host has issues connecting to the server. There is socket error #11004. Here is from Microsoft site:

WSANO_DATA
11004
Valid name, no data record of requested type.
The requested name is valid and was found in the database, but it does not have the correct associated data being resolved for. The usual example for this is a host name-to-address translation attempt (using gethostbyname or WSAAsyncGetHostByName) which uses the DNS (Domain Name Server). An MX record is returned but no A record—indicating the host itself exists, but is not directly reachable.
https://msdn.microsoft.com/en-us/library/windows/desktop/ms740668(v=vs.85).aspx

Please, check that the dns name of the server is resolved properly on the Host computer. I recommend flushing the dns cache and also check your network settings, e.g. set Google DNS servers instead of your ISPs in your TCP/IP properties.

Hope that helps.

Pedro Peracio, User (Posts: 2)

Sep 29, 2018 5:48:43 pm EDT

Hello Everyone..
29-09-2018__21:41:55__042 Connection #739288. Connection to "MERCADO MARLUI". Mode: <Authorization>. Connecting...
29-09-2018__21:41:55__043 InetConnection #739288. Internet connection to MERCADO MARLUI (id.remoteutilities.com:5655).
29-09-2018__21:41:55__297 InetConnection #739288. Method "Connect" - OK. MERCADO MARLUI connected to ID server: id.remoteutilities.com.
29-09-2018__21:41:57__600 InetConnection #739288. Socket error. Name: "MERCADO MARLUI", host: "id.remoteutilities.com:5655". Exception class: "EIdConnClosedGracefully". Message: "Connection Closed Gracefully.".
29-09-2018__21:41:57__602 Connection #739288. Connection to "MERCADO MARLUI" failed. Mode: <Authorization>.
29-09-2018__21:41:57__602 Context #739288 removed. Mode: <Authorization>.

Currently, It's so hard connect my hosts. This issue can be my DNS server ?

Conrad, Support (Posts: 2406)

Sep 30, 2018 5:21:26 am EDT

Pedro Peracio wrote:

Hello Everyone..
29-09-2018__21:41:55__042 Connection #739288. Connection to "MERCADO MARLUI". Mode: <Authorization>. Connecting...
29-09-2018__21:41:55__043 InetConnection #739288. Internet connection to MERCADO MARLUI (id.remoteutilities.com:5655).
29-09-2018__21:41:55__297 InetConnection #739288. Method "Connect" - OK. MERCADO MARLUI connected to ID server: id.remoteutilities.com.
29-09-2018__21:41:57__600 InetConnection #739288. Socket error. Name: "MERCADO MARLUI", host: "id.remoteutilities.com:5655". Exception class: "EIdConnClosedGracefully". Message: "Connection Closed Gracefully.".
29-09-2018__21:41:57__602 Connection #739288. Connection to "MERCADO MARLUI" failed. Mode: <Authorization>.
29-09-2018__21:41:57__602 Context #739288 removed. Mode: <Authorization>.

Currently, It's so hard connect my hosts. This issue can be my DNS server ?

Hello Pedro,

This topic discussion is about the use of self-hosted server.  From your log I can see that you use the public server for your Internet-ID connection. In this case please refer to this Internet-ID connection troubleshooting guide https://www.remoteutilities.com/support/kb/cannot-connect-using-internet-id-connection/  

Hope that helps.

heat Zone, User (Posts: 4)

Oct 10, 2018 11:44:01 am EDT

Hi,
Anyone found any solution for disconnection. I have same problem tried everything. Nothing works..
I can see host connection on server and viewer shows online too.
"Connection to "PC-Test" failed. Mode: <Authorization>.
removed. Mode: <Authorization>."

Conrad, Support (Posts: 2406)

Oct 11, 2018 4:37:00 am EDT

heat Zone wrote:

Connection to "PC-Test" failed. Mode:  .
removed. Mode:  ."

Hello,

Could you tell us the versions of Viewer, Host and Server that you have. You can check version numbers in the program About window in each respective module.

Looking forward to your reply.
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