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Remote computer going online / offline constantly.

Alan Halls, User (Posts: 1)

Dec 20, 2017 11:48:39 am EST

I am working with a remote PC and in the viewer it keeps bouncing between online and offline. I have tried diagnosing the connection by pinging the remote router and it isn't dropping any packets. When I did get connected, I tried pinging out from the PC to 8.8.8.8 and didn't drop any there either.

With it not seeing the network connection issues, any other things I can try?

Conrad, Administrator (Posts: 1874)

Dec 20, 2017 2:44:27 pm EST

Hello Alan,

Thank you for your message.

Please, make sure that you updated Remote Utilities (both Viewer and Host) to the most recent version which is 6.8.0.1 as of this writing. Then, just in case, re-issue the Internet-ID - on the host side right-click on the Host icon, select "Internet-ID connection settings", click Advanced and select Get new ID. When the ID is generated update the corresponding connection record in the Viewer address book.

If that doesn't help please, create a ticket and send us the Host logs for examination.

Thank you.

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