Mario Blataric's community posts

Remote computer going online / offline constantly

Mario Blataric, User (Posts: 9)

Aug 08, 2018 8:51:07 am EDT

Hi,

We managed to solve connection problems.
In our case the problem was our custom ID server which we initially installed inside a virtualised server.
Since other servers are virtualised in the same environment, they share network interface and it seems this configuration interfered with ID server.

We have now moved ID server to physical computer and connection problems are gone.

Thanks to Conrad for great support.

Regards,
Mario

Remote computer going online / offline constantly

Mario Blataric, User (Posts: 9)

Aug 07, 2018 10:03:03 am EDT

Support level: Free or trial

Sure, we can try.

I have send ID server to your email.

Remote computer going online / offline constantly

Mario Blataric, User (Posts: 9)

Aug 07, 2018 9:54:43 am EDT

Support level: Free or trial

Hi,

You want to connect directly to the disconnecting server or you had something else in mind?

Regards,
Mario

Remote computer going online / offline constantly

Mario Blataric, User (Posts: 9)

Aug 07, 2018 6:58:57 am EDT

Support level: Free or trial

Hi,

We are using Internet-ID to connect using our own intermediary server.

Everything is up to date with latest beta versions.
Is there a log from Viewer side I can send perhaps?

Regards,
Mario

Remote computer going online / offline constantly

Mario Blataric, User (Posts: 9)

Jul 31, 2018 4:45:16 am EDT

Support level: Free or trial

Hi,

Right, sorry.
Not ability to choose IP, but to list through them.
Somehow I thought that “first” in the list is “selected” interface.

Anyway, multiple network interfaces is the only difference that I can notice.

Regards,
Mario

Remote computer going online / offline constantly

Mario Blataric, User (Posts: 9)

Jul 30, 2018 6:02:57 am EDT

Support level: Free or trial

Hi,

Unfortunately, no such thing is possible, it is a live server.

Only thing I noticed is that server has three network interfaces.
I do select one in remote utilities but could it be this is confusing host software and is trying to switch between interfaces which is causing issues then?

Regards,
Mario

Remote computer going online / offline constantly

Mario Blataric, User (Posts: 9)

Jul 28, 2018 12:13:09 pm EDT

Support level: Free or trial

Hi,

I sent logs to an email, but there are way to few entries there.
Disconnects happen sometimes every couple of seconds.

I do not believe there are network issues because we often copy gigabytes of data with that client - without a single issue so far.

Also, other remote software we tried are stable as well.

We are evaluating Remote Utilities and like it so far, but we need stable connections to decide for purchase.

Regards,
Mario

Remote computer going online / offline constantly

Mario Blataric, User (Posts: 9)

Jul 28, 2018 4:54:31 am EDT

Support level: Free or trial

Hi,

Yes this is happening on latest beta downloaded couple of days ago (both host and viewer).

We are using our own ID server, but we have connection issues with only one client (quite important one though).

I can send logs from both sides, but I will need instructions on how to do it.

Regards,
Mario

Regards,
Mario

Remote computer going online / offline constantly

Mario Blataric, User (Posts: 9)

Jul 28, 2018 4:44:02 am EDT

Support level: Free or trial

Hi,

I am having the same problem and I am wondering if issuing new IDs helped?

It is not easy to change IDs for us since problematic computers are customers servers which are not easily accesssable.

Regards,
Mario