Alan Halls's community posts

When I log in, I use the Google link under "Or log in using a social account". I can try checking the box next time I log in, but visually the checkbox doesn't belong to the social account logins.

I tried going into edit my forum account to set a password so I could log in using the boxes you pictured. Since I created my account by using the social login, it doesn't seem I am able to log in any other way. I tried using both my user name and my email address along with the new password I set. When logging in that way, I get "Incorrect login or password"

If I try resetting my password using the "Forgot Password" tool, I get "User profile was not found"

Thank you so much, I didn't notice it there and was searching through every tab of the next window that pops up. I am looking forward to utilizing RemoteUtilities even more now :)

Often I come and start working on a topic and then get pulled away by something at work for a few minutes. Then I come back and finish my post only to find that my session has timed out, and the text of the post is lost. Chances are I don't type it again unless desperate.

It seems the timeout is around 5-10 minutes. I am not sure if there is a need for higher security here on the community forums than I experience at the banking websites, but a longer timeout would be nice.

I assume it isn't a firewall issue since I get the ID when I request it through the UI, and I assume that the email config is fine since I get it other times.

Sometimes when I use the One Click Installer I never get the Email with the connection info. I have found that it also isn't getting it's Connection ID. To solve the issue I usually use the command line to launch the Config UI and ask it to get a new ID. That works, but I still don't get the email.

Looking at the logs, it looks like it is trying to send the email before it gets an ID, which of course wouldn't work. I have tested the same installer multiple times, sometimes it works, sometimes it doesn't - hoping you can give me a tip on how to increase my success rate.

I use the One Click installer regularly, but the one thing that keeps me fr om letting my customers download and install it themselves is that when it emails me the new code, there isn't a good way for me to know who they are. So many of the computers are called "SERVER", and the users "Administrator" that it doesn't really help all that much.

It would be awesome if I had the option to have a text box pop up wh ere they could list the name of their office that could be included in the email that gets sent.

I know I would love to be able to rename it as well. I brag about your software all the time to the IT staff of my clients and don't want there to be a conflict where when they also become your customer their installation overwrites my own and I lose the credentials set up through the one click installer.

I guess that also means ability to have multiple versions running, or making sure that when a new version is installed it keeps the old connection ID and users.

I have loved using RemoteUtilities to remotely support my customers. For the most part I only use the remote Task Manager and File Transfer to manage software updates, but as my list of customers grows, I would love to have a few extra columns of data for each connection that would let me define things like:
Operating System
Windows Logon Credentials (please have option to not save in clear text in config file)
Notes field (in addition to comments, maybe even a couple with)

Some computers I manage are servers and it doesn't matter when I connect, some are used by receptionists throughout the day, having a couple extra columns of data would help me not make a mistake in connecting at the wrong time.

On the Windows Credentials, even if there was just a true/false, I could look it up in a password manager if I knew it was there rather than needing to scan both applications to see if there is a saved password for the connection.

Thanks, I do appreciate your extra info on how that works. What I was trying to say is that if all of them sent the email to distribute@RemoteUtilities.com, which contained only the ID number of the user, then on your side that ID could be linked to a delivery address. It would just be a fancy email forwarding system. That way a decompiled application wouldn't even disclose the business that owned it, it just has an ID number.

As your disclosure states, when the destination email address, and SMTP settings are retrievable, then unless someone did what I did, that email account could potentially contain all the ID numbers associated with the account. While I realize that there is some additional protection with the password, this seems like a nice option was all I was trying to convey.

Even better would be to have it automatically added to my viewer to a category of "New Installs"