It would really be nice if the phrasing of this could be changed to be more friendly.
Maybe a configurable title such as "Completing Remote Utilities Installation" and then a label for the textbox that could be configured to say something like "Please enter the name of your office". Of course not everyone wants the same thing, so making it configurable would be so... friendly.
As it is, it is very non descriptive, and people just type in their first name, which helps, while I am on the phone with them, but isn't all that helpful for when people install it before talking to me.
Honestly, I am on the fence. Like others, I was caught by surprise when this happened. At the same time, this is a critical part of my business, and I would love to keep it updated, but I am not sure how much value I would get out of the upgrade.
I went over the release notes and the biggest improvement that would help me would be the file transfer window operating faster, but I am not sure it is worth $500. I decided to just give it a try for a few days using the free license, and pay for the upgrade if it was worth it, but it limits me to 10, when I have 188.
I just posted about some new columns I would like to see, and I know I will never get those if I am not upgrading, but I have also suggested at least one extra column in about a year or two ago and it didn't seem like a priority.
From a sales perspective, I feel it would be good to grandfather your Pro users license for 1-3 months trial, so they can see what is new and get hooked so they want to buy.
The biggest challenge I see here would be the Viewers. I am not sure if people upgraded all the viewers to the new 7, if it would work with 6 if it didn't end up being worth it to someone.
It would be great to have a couple extra columns about our Hosts.
An couple easy ones would be Host IP address, and a "Last Active" date column in the offline section.
I have 188 connections, but a slew of them are for old customers that have uninstalled the service, or existing customers that upgraded servers and haven't reinstalled on the new server.
I hesitate to delete any connections because I am not sure if they are not active simply because the computer they are installed on was turned off, or the program crashed but will be back online the next time the server restarts...
Having a couple extra user definable columns would be nice so I could describe the service we provide to them more effectively, about the computer I am controlling etc. So for me, I might have a column that states which CRM they are using, and another that states whether it is a headless server, or a workstation, Customer ID, Email Contact, Phone Number...
I realize I CAN put some of that into the Comment column, but I can't sort by it.
When I log in, I use the Google link under "Or log in using a social account". I can try checking the box next time I log in, but visually the checkbox doesn't belong to the social account logins.
I tried going into edit my forum account to set a password so I could log in using the boxes you pictured. Since I created my account by using the social login, it doesn't seem I am able to log in any other way. I tried using both my user name and my email address along with the new password I set. When logging in that way, I get "Incorrect login or password"
If I try resetting my password using the "Forgot Password" tool, I get "User profile was not found"
Often I come and start working on a topic and then get pulled away by something at work for a few minutes. Then I come back and finish my post only to find that my session has timed out, and the text of the post is lost. Chances are I don't type it again unless desperate.
It seems the timeout is around 5-10 minutes. I am not sure if there is a need for higher security here on the community forums than I experience at the banking websites, but a longer timeout would be nice.
Sometimes when I use the One Click Installer I never get the Email with the connection info. I have found that it also isn't getting it's Connection ID. To solve the issue I usually use the command line to launch the Config UI and ask it to get a new ID. That works, but I still don't get the email.
Looking at the logs, it looks like it is trying to send the email before it gets an ID, which of course wouldn't work. I have tested the same installer multiple times, sometimes it works, sometimes it doesn't - hoping you can give me a tip on how to increase my success rate.
I use the One Click installer regularly, but the one thing that keeps me fr om letting my customers download and install it themselves is that when it emails me the new code, there isn't a good way for me to know who they are. So many of the computers are called "SERVER", and the users "Administrator" that it doesn't really help all that much.
It would be awesome if I had the option to have a text box pop up wh ere they could list the name of their office that could be included in the email that gets sent.