I'm a brand new user. I installed Viewer on my remote PC ok, but when I downloaded Host to my host PC, it went through the copying and installing phases, apparently successfully, BUT: a) there's no launch icon anywhere - how do I launch it? b) it didn't tell me, or ask me, what the Internet Id is. Can you advise please?
I have uninstalled the Remote Utilities (Host version), and I also uninstalled the antivirus package just to be sure it wasn't interfering. And I edited the registry, and I deleted all the Remote Utilities files I could find. Then I rebooted and downloaded Remote Utilities again, but with the same results - it goes through the Install process, apparently successfully, asks me for a password etc. This time, I have noticed that the Remote Utilities icon DOES appear in the Taskbar, BUT ONLY during the install process - as soon as the process finishes, the icon disappears from the Taskbar.
I'm wondering if I'm choosing the correct option on install - I get three choices when I ask to download the Host version, I get: Installable Host (.exe) Run-only agent (.exe) Installable Host (.msi) I'm using the first of these, which downloads a file called host6.10.exe in a folder called Remote Utilities. It does NOT get automatically run, I have to go to Command Prompt to execute it, but that appears to install as I've said above.
Hello Polina, I am having a similar issue as Brian. I installed the Host and can see Remote Utilities - Host folder in the start menu, but it does not display in the system tray. I have open the host settings and checked and then unchecked the "Hide tray icon menu" (thinking it is some sort of bug). No matter what I do, the host icon does not display in the system tray.
Could you please clarify if the Host startup mode is set to auto or manual? You can check it in the Host settings on the Service state tab: Also, please try to start the Host manually: 1. In the Windows search box type "Start Host". 2. Click Start Host in the search results. Then check if rfusclient.exe and rutserv.exe are present in the list of processes on the Host PC. For more information on rfusclient.exe and rutserv.exe please refer to this KB article. In addition, please clarify if the Host PC was restarted after the installation?