I have uninstalled the Remote Utilities (Host version), and I also uninstalled the antivirus package just to be sure it wasn't interfering. And I edited the registry, and I deleted all the Remote Utilities files I could find. Then I rebooted and downloaded Remote Utilities again, but with the same results - it goes through the Install process, apparently successfully, asks me for a password etc. This time, I have noticed that the Remote Utilities icon DOES appear in the Taskbar, BUT ONLY during the install process - as soon as the process finishes, the icon disappears from the Taskbar.
I'm wondering if I'm choosing the correct option on install - I get three choices when I ask to download the Host version, I get: Installable Host (.exe) Run-only agent (.exe) Installable Host (.msi) I'm using the first of these, which downloads a file called host6.10.exe in a folder called Remote Utilities. It does NOT get automatically run, I have to go to Command Prompt to execute it, but that appears to install as I've said above.
I'm a brand new user. I installed Viewer on my remote PC ok, but when I downloaded Host to my host PC, it went through the copying and installing phases, apparently successfully, BUT: a) there's no launch icon anywhere - how do I launch it? b) it didn't tell me, or ask me, what the Internet Id is. Can you advise please?