Conrad Sallian's community posts


Knowledge Base

Conrad Sallian, Support (Posts: 3089)
Aug 14, 2011 11:18:02 am EDT
The Knowledge Base is available at https://www.remoteutilities.com/support/kb/. This is a comprehensive 'encyclopedia' about Remote Utilities, which contains answers to frequently asked questions and definitions of the terms used throughout the program's interface and this website.

How to use the Knowledge Base

The content in the KB is organized around tags. Each tag can be assigned to many articles, and each article can be labeled with many tags. Tags are accessible from any KB page; the number in the parentheses shows how many articles are labeled with a tag.

There are basically two ways to find what you are looking for:

- Browsing by tags
- Using search

You can also use the 'Related' links below each article to quickly navigate to related information.

We will review the KB and add new articles on a regular basis. If you didn't find what you were looking for in the KB or have any suggestions feel free to send us a message via a support ticket.

Thank you!
Remote Utilities Team

Do the same thing simultaneously on several remote computers

Conrad, Support (Posts: 3089)
Apr 28, 2011 12:42:36 pm EDT
Hi Genie,

That sounds interesting. I'll ask our tech guys if that's possible.

Thanks for the suggestion.  :)

Start the viewer minimized in the system tray

Conrad, Support (Posts: 3089)
Apr 17, 2011 5:39:58 pm EDT
That's no problem. We'll add that to the 5.1.  :)

[Implemented in v5.1] A tiny enhancement

Conrad, Support (Posts: 3089)
Apr 17, 2011 5:33:25 pm EDT
Hello Genie,

Thanks. We'll fix this in the upcoming version 5.1.

[Existing feature] One left click to...

Conrad, Support (Posts: 3089)
Apr 15, 2011 4:23:56 pm EDT
Hi, Genie,

Ok, we'll put it on our implementation list for the next version.  :)

Take a screenshot manually

Conrad, Support (Posts: 3089)
Apr 14, 2011 3:53:02 pm EDT
Bonjour, Genie

Here's the way you can take a screenshot of a remote desktop:

1. In the Full Control or View window click on the program icon in the top left corner of the window, where the title is.

2. In the menu, select 'Send key' -> 'Print screen'.

3. Grab the screenshot from the remote PC by clicking on the 'Get remote clipboard' button on the pop-up toolbar.

Now the screenshot is in your local PC's memory and you can save it just as you normally do on Windows (e.g. paste it into Paint and save as jpeg file).

We'll see if we can do something more quick and convenient about taking remote screenshots in the future releases.

Build the portable version of RUT - Viewer [implemented, v 5.0]

Conrad, Support (Posts: 3089)
Apr 14, 2011 1:01:50 am EDT
Update:

Topic has been moved to the Feature Requests forum.

Link to portable version updated. Now the portable version can be downloaded here http://www.remote-utilities.com/download/download_portable.php

RUT - Viewer: Licence keys and connection settings encrypted and protected with a password

Conrad, Support (Posts: 3089)
Apr 13, 2011 10:49:17 pm EDT
Hi Genie,

I would like to have the option to encrypt and protect with a password the licence keys and connection settings stored by RUT - Viewer.

I think this is something better done by the applications specifically made for the purpose of encrypting discs (and removable discs for that matter). Here is a good article on the subject.

In other words, it's much better and safer to encrypt the entire USB-Drive than building encryption capabilities into RUT-Viewer.

A USB stick is easily lost or stolen...

Absolutely. I always encrypt (and backup) all my drives including removable ones. Better safe than sorry. :)

A word of warning to you and everyone using the portable RUT-Viewer version:
RUT-Viewer allows to save passwords and copy licenses out of the License Storage. We bear no responsibility for any damage suffered by a user through the use of a non-encrypted drive. We strongly recommend encrypting your removable drives and even your laptop drives as this is a common practice nowadays.

Thank you for highlighting this issue. It will be useful for others to know. We'll also add information about the necessity of having your drives encrypted on the RUT-Viewer Portable download page.

Build the portable version of RUT - Viewer [implemented, v 5.0]

Conrad, Support (Posts: 3089)
Apr 12, 2011 5:10:45 pm EDT
We're glad you like it  :)

[Existing feature] Start RUT - Server as a service

Conrad, Support (Posts: 3089)
Apr 12, 2011 5:07:37 pm EDT
Hello Genie,

RUT-Server runs as a service. If you run services.msc (Services Console) you can see 'Usoris R-Server' in the list of services, which is run automatically.

While you can hide the program icon and disable connection notification, we do not provide an option to conceal the program's process in the Task Manager list of processes, if that what you meant. Because this will make the program kind of shady and antivirus software may treat RUT as suspicious.