Conrad Sallian's community posts


Helpdesk

UPDATE: We have simplified our licensing even more. Now if you purchase a commercial license you only need to choose a preferred pricing model: per operator or per remote PC. Program functionality is the same for both pricing models (i.e. full functionality of Remote Utilities).

Here's license calculator.

[resolved] Reboot into safe mode

Version 5.4 has been released. Now you can reboot in Safe Mode with networking by simply ticking a check box in the Power Control connection mode.

 - Thu, 13 Nov 2014 01:49:12 GMT

[Implemented in v.5.4] Print locally a remote document

Remote printing has been implemented.

Host security password

nikkil wrote:
Looks good for a work around. Any possibility that this will be included on the script? Like adding the script to delete the old entry at the registry?

We are planning to add "Also delete settings" option to the Host uninstaller.

Host security password

Hello, Effi

To completely erase old settings including Host password delete this registry key on the host machine:

HKEY_LOCAL_MACHINE -> SYSTEM -> RemoteUtilities

Support for Intel AMT KVM

Hello Peter,

Thank you for your suggestion. We'll see what we can do about it.  :)

[resolved] Installation

Hi Dave,

You mean the Host module, right? In networking terms the Host is the "server" while the "client" is the Viewer (client-server model). Just clarifying terms.

Yes, you can push-install the Host to remote PCs provided that you are in a Windows domain network. Use the "Remote Install" tool available in the Viewer.

[resolved] Fatal Freeze / Crash when using the viewer with capture sound enabled on Windows 7 Starter Nettbook.

Hi Levett,

Thank you very much for detailed information. Usually, such issues signify that something is wrong with hardware drivers. I recommend updating sound and video drivers to the freshest version and see if it helps.

Thanks!

[resolved] MSI email notifications

Hello,

There are no limitations in the program as for sending an e-mail. Did you check your Junk folder in the Verizon account?

[resolved] RDP

John,

RDP connection mode doesn't work via callback connection or Internet ID. We are planning to make RDP working via those some time in the future.

What I have observed with other remote software is they normally setup there server to listen on port 80 & 443 as they know that most firewall administrators will at least allow these 2 ports for outgoing connections.

We didn't use ports 80 and 443 by default for a reason - Remote Utilities is often used not only for administering workstations but servers as well. To avoid port conflicts with server software that might listen to those ports, Remote Utilities uses port 5650.

BTW, you can change that port manually in the Host settings, if necessary.