Conrad Sallian's community posts

Yes, and we appreciate it :) After all that's why we have a public forum on our own website (unlike one very popular remote support program that you know of)  ;)

Thank you for your suggestions. However, this one along with the other two posted recently (patch management and service desk) require shifting from pure remote access solution to a more general (and more expensive) IT management software. Although we do consider expanding in that direction at some point in the future, this may not be our immediate priority.

CBA Brother wrote:
https://www.intel.com/content/www/us/en/architecture-and-technology/implementation-of-intel-active-management-technology.html

Thank you for the suggestion! However, we cannot promise anything definitive as of when we implement this feature request. Maybe at some point in the future, after we implement more urgent requests/features.

CBA Brother wrote:
How can you tell what the user is... For instance my user is "HKEY_USERS\S-1-5-21-2567007518-49307528-3885852609-1425"

why isn't it the current user name?

And is there a easier way to tell?

Added to wishlist.

Try to temporarily disable GFI Cloud Antivirus or add Remote Utilities (Viewer and Host) folders to exclusion list.

CBA Brother wrote:
Is there a way to speed up the response time when connected to a computer.  I was connected to a computer in my own network and the response time was very slow.

Common reasons are bad router/network or AV/Firewall software that interferes with packets sent between Viewer and Host.

E.g. see this topic https://www.remoteutilities.com/support/forums/forum1/98 . The topic started responded lately that it was a router issue.

This topic was moved to the technical support forum.

CBA Brother wrote:
IT would also be nice for remote install to be able to select exe instead of only msi.

Remote Utilities is not available as an exe installer. For now MSI only.

CURRENT_USER in this case is the SYSTEM account (because you are connected to the Host which runs under that account).

If you want to access a specific registry key for a specific user you need to pick the user account first. In the Remote Registry Editor go to HKEY_USERS and select the user.

Thank you for your suggestions. We will add them to our wishlist.