Pauline's community posts

Hello Mike,

Thank you for the clarification.

In this case could you please double-check with your customer if she has any software installed on her Viewer machine that might be able to obtain control over the clipboard content?
In addition, please also check if this specific Viewer has the Do not synchronize clipboard feature enabled. This feature can be found in the Viewer Options window -> Remote Screen tab - in case if the feature is enabled, please try deselecting the checkbox to turn it off and restarting Viewer.

Hope that helps.

Hello Mike,

Thank you for your message.

Could you please double-check if you have the Disable clipboard transfer feature enabled in the Host Settings -> Other tab?

If the feature is enabled, please try deselecting the checkbox and restarting Host in order for changes to be applied.

Hope that helps.

Hello Oscar,

Thank you for the clarification.

In this case, for now you can only screenshot the remote session window via the standard method of taking screenshots on Android devices as described on this Google Help Center page.
However, we do plan to revamp and improve our mobile Viewer, including the implementation of a full-fledged address book, so, perhaps, a screenshot command might be available as well in our future updates. Sorry for the inconvenience.

Please let us know if you have other questions.

Hello Magnus,

Thank you for your message.

We definitely plan to implement the File Transfer connection mode in one of the subsequent releases of Viewer for Linux and Mac. Unfortunately, we cannot provide any specific ETA on when the connection mode will be available. However, with each release we update the list of the features available in the current beta version of Viewer for Mac/Linux, so as soon as the File Transfer connection mode is available you will see it on the list in the very first message on this page.

Please let us know if you have more questions.

Hello Paul,

Thank you for your patience.

Unfortunately, we still haven't received an email yet. However, I've emailed to the address that is connected to your account on our Community Forum myself, so you can simply reply to this email instead.

Looking forward to your reply.

Hello Paul,

Thank you for your message.

I've double-checked our inbox, but, unfortunately, it seems like we haven't received any emails from you regarding the issue. Could you please try re-sending it to us once again to support@remoteutilities.com?

Looking forward to your reply.

Hello David,

Thank you for the clarification.

It's not related with the file size. OS: Windows 7 on both sides.

I've checked the File Transfer mode with Windows 7 on both sides just in case, but, unfortunately, couldn't reproduce the issue. Could you please clarify if this issue occurs with files of any sizes/format extensions or only with the files of 0 bytes like you've mentioned in your other message?

When trying to copy a file or a group of files or directories, whenever it finds a zero bytes file, it results in an error, breaks the process and it doesn't copy that file.

Thank you for letting us know. We've managed to reproduce this issue - I will forward it to our developers and ask for their input on this to see if it's expected behavior for empty files or if this can be fixed in future updates.

Looking forward to your reply.

Hello Oscar,

Thank you for your message.

There are two ways to take screenshots when using mobile Viewer:
1. When connected to a remote Host click on the keyboard icon in the lower part of the screen.
2. Tap on the Keyboard word in the lower part of the screen.
3. Tap on the > symbol in the upper left corner of the screen to invoke additional commands list.
4. In the commands list select Print Scr.
Here's also a reference screenshot:

This way the screenshot will be saved in the remote Host's clipboard - you only need to paste (ctrl+v) it to a file.

Alternatively, you can simply screenshot your remote session on your Android device - this way, the screenshot will be saved to your device's photo library right away. Usually it's possible to take a screenshot on Android devices by pressing the Power and Volume down buttons at the same time. For more information on taking screenshots of your screen on Android devices please see this page.

Hope that helps.

Hello Stefan,

Thank you for your message.

I'm glad to hear you've figured out the issue and it works for you now! In case if similar issues occur in the future please try using this Microsoft Tool that can help to automatically repair issues with installing/removing programs as well as fixes corrupted registry keys.

Please let us know if you have more questions.

Hello Jason,

Thank you for your message.

Could you please let us know any of the email addresses you've tried using, so we could check what might be causing the issue? You can send us an email to support@remoteutilities.com.

Looking forward to your reply.