Could you please clarify if you mean multi-monitor configuration on the remote Host side? Am I right in assuming that you want to match remote monitors to your local monitors as you've mentioned in this thread? If this is the case, then unfortunately, the feature that would allow automatically map remote screens to local monitors is yet to be implemented.
However, it's possible to do so manually: 1. In your Viewer create 2 different connections to the same remote Host, i.e. using the same IP address or Internet-ID code, but name them differently, e.g. Monitor 1, Monitor 2, etc. 2. Disable the Tabbed view mode: in the main Viewer window navigate to the Tools tab, select Options -> Remote screen tab and disable the Tabbed view checkbox. 3. Open both connections to the remote Host you've created on Step 1. 4. Select different monitors for each connection - this can be done by clicking the Remote monitors icon on the Toolbar in the Full Control and View window. 5. This will allow you placing the connection windows on your local monitors as desired. If you mean something else, please elaborate a bit more on the issue.
We were able to reproduce the issue - I'll forward it further to our developers for a review, to see if we can implement a fix for it in our future updates. Sorry for the inconvenience.
In meantime, do we have the possibility to get a free (for 10 entries) key for version 6? Cannot find any way to order it.
Unfortunately, we no longer sell/distribute version 6.10 license after version 7 release. Sorry for that. However, please note that it's still possible to connect from Viewer version 7 to both Host/Agent version 6 and 7. In fact, I've just tested the scenario with the "Restart Agent as..." feature when connecting from Viewer version 126.96.36.199 to Agent version 188.8.131.52 and the feature works as expected in this case, so it's possible to use this as a temporary workaround, i.e. no need to downgrade Viewer as well.
We already have similar features in our wishlist that will allow generating new Internet-ID and password for Agents each time when a user runs Agent. However, I'll forward this feature request to our development department for a review to see if we can add it in our future updates.
I've checked with our developers on this question - the User field in the "Operating System" section displays the name of a user that is currently logged on. This property must have a value. In a terminal services session, UserName returns the name of the user that is logged on to the console not the user logged on during the terminal service session.
This is a known issue - we're currently extensively testing it and will try to release an updated version of mobile Viewer (for both iOS and Android) with the implemented fixes as soon as we can. Sorry for the inconvenience.
Could you please clarify what version of Remote Utilities do you use? In case if you use version 184.108.40.206, please note that your license key from version 6 is not compatible with it. In this case, please generate a new key using this form. You will receive your key as file with a .rlicense extension - with this key you can register your Viewer as described here.
Unfortunately, we couldn't reproduce the issue. Could you please let me know if you were not able to connect to all Hosts in your address book when the issue occurred on your Viewer or only to one of them?
Unfortunately, there is no such feature in Remote Utilities that can generate an email each time you run Agent. The only way to trigger an email if it was previously sent from this machine is to remove the Agent's registry key entry: Computer\HKEY_CURRENT_USER\Software\Usoris\Remote Utilities. Sorry if this makes the program less useful for you.