johnran's community posts

Peter Gray wrote:

Hello John

I have occasional failures of the host tostart after reboot, see my post Host sometimes fails to start after boot-up  I see timeout errors in the windows event log.
Could it be that after a major update Windows has more to do on first reboot, and the host service times out?  Do you see the paired error messages I described?

I dont think its from a restart , I think after it updates the connection just gets dropped.  When I restart the host it then works fine. I can all so resart the computer from another program then the host starts up normal. something dropping it off, last time was on the 4th of march , since then they were working perfectly. I am running Malwarebytes along with Webroot, but they both have the folder and program excluded.
One other thing it never did this before until the large update from windows last week, and it was a large update, took like 15 minutes on each computer.
And yet one more thing, I have a Host on a windows 7 computer , yes 7, and it didnt get the updates and it never went offline at all, it was on a network that some went off , so that defentily tells me windows update on the others running win 10...

make that 8  computers in 3 different locations 3 different networks

It did it again to 5 of the machines,  the host had to be manually restarted. or reboot the computer  ...today ?

Just a update, I’ve noticed whenever Windows releases a large update for the systems, after the install of the update and the computer reboots the Remote utilities Host fails to start up by itself not sure why but this occurred this week to me on twelve (12) computers. And not all in the same location, The way I went around this was that I have a second service like remote utilities installed on the machines and gained access to those machines via that client I used ( SPL****P)  then started the Remote Utilities host, after that it started on its own and yes they are all up to date. The reason I mention this is why do other clients NOT have a problem but remote utilities always does? If someone didn’t have a way to go around this they would have to do this manually and that defeats the remote connection. I even have a third client if really needed the largest company of them all and that one also worked fine. Any ideas ? you might want to look into it. This has happen every major update.

Thank you I've seent hat but a video would go very far even if it was just about setting up your software only. like all the other companys do that sell similar software. thanks

Cant wait! hopefully you will include how to bypass the firewall using the exsisting ports or adding the ports to firewalls like Sophos, Sonicwall, and others,, hopefull very soon.

Many have been asking a for a say " YouTube" video for creating a self-hosted server but nothing yet. I would think this would be to your advantage taking the load off you guys, not sure why the resistance but still nothing. There are lots of questions that can be answered by this video rather than you links on how to. Please consider hammering a video out on this procedure, Im sure it would only take a hour of your time to do so but it would be invaluable for us the customer.

Pauline, will this will  affect the paying users ?  The banner will still not show for the host or the viewer with paid version correct?

Just a quick question your Remote Utilites is located ( the coders) are located in Russia, Correct?  What part of russia? How close to "Saratov, SAR 410960"  ?

JAMES THOMA wrote:

This makes remote utilities totally worthless!

I totally disagree with you.  No other programs give you the opportunity to even remove it with or without paid service. The ability to connect with something FREE and show a simple splash screen makes this product not worthless at all.