johnran's community posts

Matthew Cooper wrote:

I too am interested in the outcome here.

We have been forced to run dual remote access applications on all systems to account for when RU does not start the host. It is very frequent in my case, and it is not limited only to reboots after a windows update. Regular reboots where no updates take place [Such as on Server 2008 R2 machines] result in this behavior too.

We have a little shy of 500 hosts in our network, so it is common for us to not realise that a host has not started right after a reboot.

It seems that RU needs a watchdog service that can restart the host if it is not running. Although it is another moving part, maybe a simple service of this type would be able to keep the host online.

Matthew

That is exactly what is happening us too.. you are 100% correct , it needs a watchdog to insure it is running...You said it perfect..

Pauline wrote:

Hello John,

Thank you for your message.

Could you please send us the latest Host log files along with the Windows Event logs and the Host registry key  HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\  fr om a few Host machines wh ere the issue have re-occurred? You can send the files to  support@remoteutilities.com  as usual.
In addition, please specify the exact name of the Windows Update that was installed on the machines in question.

Looking forward to your reply.

I sent the files you requested for just one of the computers and included the event log for the 24 hours when I know it happen..
thanks

Just happen again today to all the computers...hasnt been for a while. but it did do it again..

yeah I was talking about the auto mapping.. Ok thanks

Is there a update when the option to use two montiors one day will be out? montior to montior?

there is a problem,not sure what it is but there is one, its the only program that does this, no others do and this one never did inthe past..

I was looking at the log file for that day just what event ID or source ar eyou looking for in there?

Peter Gray wrote:

Hello John

I have occasional failures of the host tostart after reboot, see my post Host sometimes fails to start after boot-up  I see timeout errors in the windows event log.
Could it be that after a major update Windows has more to do on first reboot, and the host service times out?  Do you see the paired error messages I described?

I dont think its from a restart , I think after it updates the connection just gets dropped.  When I restart the host it then works fine. I can all so resart the computer from another program then the host starts up normal. something dropping it off, last time was on the 4th of march , since then they were working perfectly. I am running Malwarebytes along with Webroot, but they both have the folder and program excluded.
One other thing it never did this before until the large update from windows last week, and it was a large update, took like 15 minutes on each computer.
And yet one more thing, I have a Host on a windows 7 computer , yes 7, and it didnt get the updates and it never went offline at all, it was on a network that some went off , so that defentily tells me windows update on the others running win 10...

make that 8  computers in 3 different locations 3 different networks

It did it again to 5 of the machines,  the host had to be manually restarted. or reboot the computer  ...today ?