johnran's community posts

Emily Iverson wrote:

host version: 7.1.2.0
I've used remote utilities for a few months on a previous account, recently I had to move to a new host computer and now whenever I connect, no matter how many times I connect/reboot both the viewer and host computer this notification will not go away, I can't interact with it an any way either. Is there a way to get rid of this notification?

You have to become a paid user to get rid of it.. Free version will show it..

Pauline wrote:

Hello,

Thank you for your message.

Could you please let us know what version of Remote Utilities do you use and if there's any firewall/antivirus software installed on the remote Host machines? In addition, could you please clarify if you had installed a Windows Update before the issue occurred?
Also please feel free to send us the Host logs for examination. You can send both  Connection  and  Installation  log files to  [email protected] .

Looking forward to your reply.

Hello,  version nuber is 7.1.10 (70110)  windows firewall on the machine, I do have a firewall on the network but that wouldnt unload a program on the computer.  it would just block it.  so thats not it.  webroot for bussiness and malwarebytes sits on them all so. funny cause after restarting each host running as admin it works fine. On all of them. I will forward a couply of this and my host file for that that to support. no there was no windows update but just curious.

Is there a log file that would show what might have happen?  where is it located?

Make that 4 now.. wonder windows update?

now 5...hmmm

I just had 3 computers all windows 10 systems had there host stop and unload.  Fortunately I had another remote program that allowed me to connect to them and restart the host on each one.  others were fine, what could of caused this?

Thanks I got it I went to the your website and retrived it, it was in there. not the same key the commerece place had..

was little difficult this time for some reason.. either way its in

Thanks

Ok I added the code under the file section but I get this error now...

Ok it didnt say that I had to create account fo rthe commerce site then login to get the liscence I see it in there now  thank you

johnran wrote:

Conrad Sallian wrote:

Are you offering any Seasonal discounts like others do this time of the year like the Christmas and new year discount and if so how do we get it?

Feel free to contact our sales at [email protected]. I'm sure they'll come up with something.

Thank you I contacted them and will wait till they reply

Conrad how long does it take t get my license after I paid?

Conrad Sallian wrote:

Are you offering any Seasonal discounts like others do this time of the year like the Christmas and new year discount and if so how do we get it?

Feel free to contact our sales at [email protected]. I'm sure they'll come up with something.

Thank you I contacted them and will wait till they reply