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2-User Non-Server Address Book Alternative

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Scenario:  a 2 user plus account alternative to RU Server address book syncing.  One user (the owner) has the entire list of computers in his address book on his computer, his viewer.  The other user in a different location, has his viewer installed on his computer with an imported list from the primary viewer altered to display only those computers he needs access to.  Is this permissible without breaking RU rules?
Hello Finge,

Thank you for your message.

So long as these are the same remote computers (controlled devices) as in the first list - it's not a problem.

Do not hesitate to ask if you have any other questions.
The are two different computers, mine at my location, and his at his home 20 miles away.  I'm trying to keep my computer fr om being a server.  As I understand it, my computer would have to be an RU Server for his computer to sync to in order to view and access the computer list, and for me to be able to add him as the second user, another new concept for me.  I'm trying to get this all working before my trial runs out.  If not completed by then, I'll have to reduce my license from 2 to one user and find a different route for him.  A portable method is also being studied for when I am on the road and need to connect to anything, and he is at the church wh ere he needs to connect to certain church computers within the building.  Our current remote allowed for these things but changed remoting some of these features, crippling out needs.  This is why we are seeking the change.
Hi Finge,

Thank you for your message.

In cases if you want to have the synced address book set up with users who have their own permissions, you would have to set up RU Server. Good news is that you can set up just the address book sync feature following this guide (i.e. you don't have to set up your Server as intermediary server).
Alternatively, you can also look into syncing the address book via Dropbox, however, please note that we recommend to use this method only if you are the sole user of the software to avoid potential conflicts.

When it comes to the portable solution, we suggest that you look into using Portable Viewer - you can simply sign in with your RU Server credentials and sync your existing address book right away.

Hope that helps.
I guess I was thinking that the address book and server were to be accessed by the second computer second location each time his logon was needed.  We've seen other remotes do similar and that became a problem when the original licensed computer was offline.  Our more successful and simpler access methods were online via the company's website.  This one is different.
Thanks for the information and it gave me much to think about and experiment with.  Us ole fogies (76 am I), occasionally need more time and in this case, 30 days might not be enough.  Even with the last remotes my friend and I experienced, we learned something new every day, but needed very few features.
We're very simple users, helping others who have need of personal computer care.  I'm going to go for the RU install and see if I can grasp this before my trial runs out and becomes permanent as it has already been paid.  Thanks again for the help.
I've been reading, researching and experimenting as much as possible utilizing my recently acquired 2 user Pro account.  I've examined the RU Server info and I'm not comfortable with it. My computers are not 24/7 nor do I have a dedicated server at my location, and according to the information, for my second user to be able to do his remotes, this would have to be so.  I also prefer staying away from placing my address book anywhere in the cloud especially with DropBox and similar.  I don't have an account with them and prefer not to.  Is there any other way to "RU legally and easily" have 2 and only 2 users using the same or copy of the host list, without using a sync'd address book or setting up a server?  This was not a problem with Splashtop and couple others for they had the account control at their site which their programs accessed.  We would have stayed with them, but they focused on more corporate and left use basic users behind.  I'm beginning to think I may have over-bought based on my simple needs.  A single user RU account serves me well enough.  If another simpler option can't be found to include a friend, I have 8 days to find another remote service for his 15 computers that we can both use.  The reply will be interesting and appreciated no matter what.
Hello Finge,

Thank you for your message.

Yes, it is possible to share the same address book between two users in Remote Utilities without setting up the RU Server.

Here are a couple of alternative approaches:

1. Manual Export and Import of the Address Book

You can manually share the address book by exporting it from one Viewer and importing it into another. Here's how:

1. Export the Address Book: In the Viewer, go to File > Address Book Manager, select the address book you want to share, and click Export. This will save the address book as a .xml file.
Transfer the exported .xml file to the other computer and add it as a new address book.

Please note that this method is static. Any changes made to the address book will need to be manually re-exported and shared.

2. Using a Shared Network Folder

If both users have access to a shared network folder, you can store the address book there. Just set up a shared folder on your network that both users can access.

Please note that this method allows both users to access the same address book file. However, simultaneous edits can cause conflicts, so it's best to coordinate changes.

Let us know if you have more questions.
I really appreciate the fast response and suggestion.  I tried this exactly as described without reading this information.  I installed the viewer on the 2nd user's computer, applied my license, imported my current address book, confirmed and separated by 2 folders, one containing mine, and one containing his.  I was logged into one of his and asked him to log into the same one.  The "your computer is being accessed...."  prompt appears in the bottom right just like a free account.  After a few more attempts on different computers with the same results, I checked his license, and my imported license into his viewer was gone and a prompt talking about his trial period needed upgraded soon if he was to continue.  The problem seems to be, he's in a different part of the town on a different IP Address.  We are not on the same network.  Is there something that can be done to allow him to be the second user?

I just logged into his computer and checked his viewer.  It's on 30 trial with 23 days left.  That's why the "access warning" above the system tray.  Although my license imported during viewer setup, it's gone now and will not re-import.  The computer list remains in tack.  I'm open for suggestions.... Thanks
Edited:Finge - May 12, 2025 9:32:00 pm EDT
Hello Finge,

It looks like the issue might’ve been caused by some of the Viewer files being mistakenly removed or corrupted by the antivirus software. Please try locating the config_4.xml file located in the following folder: C:\Users\YOUR_USERNAME\AppData\Roaming\Remote Utilities Files\
After removing the file, please register Viewer with your license key once again and see if this helps to resolve the issue.

Let us know if this works or if the issue persists.
Nice trick and worked well.  I tested it couple times yesterday and couple times today with multiple logins. My license on his Viewer is still there.  I did remotes fr om my location as well as from his at the same time.  If it stays that way, all is well.  My next test is the Flash Portables.  I very rarely need to remote from on the road but I have laptop I would use for that.  I have 2 computers at home with Viewer loaded allowing me to frequently view 2 remotes constantly.  My friend needs his Flash Remote at his church wh ere remote to another in house computer is preferred rather than struggling with medical issues to get to it.  So far, and this is about the extent of our RU needs, RU has performed admirably and I'm now very confident the support is most excellent.  I'm glad I found Remote Utilities.
I'm hoping that RU will come up with the "sorta promised" beta Mac version before the end of May 2025.
I'll be watching.
Thanks again Miss Pauline for your very helpful support.

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