Any closer to determining the issue(s) from my submitted logs?
Like many folks who have chimed in on this thread, I really need a reliable remote access solution for my clients and will gladly purchase a 50-user license (and eventually better), but I am not yet confident in Remote Utilities at this point
Update on this issue - today we implemented a few smaller changes to the server software that should speed up connection a bit. As for the main issue with connection going offline/online - our specialists are still working on this and hopefully today or tomorrow we'll implement a patch that eliminates this problem.
P.S. Most likely updating Remote Utilities won't be necessary at all. This issue is about the intermediary server.
I will keep you updated on the progress. Thank you for your patience.
I was getting connection interrupted/lost every few hours. I upgraded to the latest version and now it happens a few times each hour. This is bordering on unusable. I tried to create a support ticket to upload my host log, but the support page says my license key is invalid. I get lots of error code 1, try counts as high as 8, and some rutserv.exe EOutOfMemory exceptions.