Nope I still have the same connection dropping issue from the time I posted back in September 2017. It doesn't matter whether I am connecting to a local PC on my LAN or remote PC. However to be fair I run this on servers and workstation. Not all of them drop the connection. But I can sit and monitor the viewer and watch connection show online then offline.
We need to see the Host log to see what might be causing the issue. Note that whatever the problem with connectivity the Host log should reflect that. That's why this is essentially the only and final source of any information regarding connectivity problems.
You have also updated Viewer and Hosts to version 126.96.36.199, correct?
This happens to me all the time! The old versions of remote utilities are good, they never drop. [censored] never drops, [censored] never drops, [censored] sharing never drops, Remote Desktop never drops, but the new version of Remote Utility drops ALL THE TIME! It is about where I can't use it anymore. This is over very solid network connections. The new Remote Utilities simply isn't stable. I have tried this from multiple locations, to multiple locations. It is always dropping.
Please, check the Host log. You can find it in C:\Program Files(x86)\Remote Utilities - Host\Logs\ . If you see any errors there, such as Socket Error #11001 this may point at Host having troubles getting connected to our intermediary server. I assume that you are using an Internet-ID connection rather than connecting directly using the Host's IP address.
It's hard to say what exactly that might be, looks like general network problems. Do you have issues with that one Host or all of your Hosts? It is important to isolate the issue first to at least figure out where the problem occurs.
I have the same problem as jackk. My versions are identical and my hosts logs have the same types of errors as his. All day long, the pop up for this host comes up every few minutes to tell me it's online.