Ticket-based technical support system

We have introduced a new system for creating and managing support requests that you send to us. Now, in order to send a support ticket you need to register on the site - it's free and only requires a valid e-mail address. Then you should navigate to My Tickets and create a ticket by clicking on the Create New Ticket button.

One of the benefits of the new system is that you can now track/view all your support tickets in one place, on the My Tickets page. From there you can review and edit your existing tickets, create new ones and close a ticket when the issue has been resolved.

We would appreciate it if you could send us your feedback and suggestions.

Thank you!

Tips and Tricks for Running a Remote Desktop

How experienced are you when it comes to your remote desktop? Many people are finding the technology easier to navigate than it used to be, and it is certainly becoming the industry standard for many companies. However, there are always new, useful tips and tricks out there to learn. Some shortcuts and suggestions that might be able to help you in your remote work are presented below.

Save your Connection Details

Before you log into your remote desktop, take a look at the options menu that most people tend to pass over on their way to clicking on the “connect” button. The options button brings up a whole new connection window that has many different expanded options. Among these options is the ability to save your credentials locally. You will need to enter all the login information that you normally use to sign in remotely, but once you have done that and chosen to save those credentials, you’ll be able to sign right in by just clicking the remote desktop icon. This saves time logging on and is especially useful if you usually have one specific machine that you access your remote connection from.


Getting to Know the Ethernet Protocol, Present and Future

How many different “Nets” are there? Although there are many different ways in which business networks connect to the Internet and with each other, the most popular for this day and age remains the Ethernet. An Ethernet protocol offers high-speed access at varying rates and is excellent for high-data transmissions through a network. Let’s examine the different types of Ethernet connections a provider typically offers as well as what the future holds.

What is the Ethernet Protocol?

The Ethernet protocol has existed in one form or another since the 1970s, although it was more recently that it became the common method that businesses and home customers alike used to connect to one another. When the term “Ethernet” is used, it can refer to one of several different protocols, each with their own different speed. The standard Ethernet, which is most commonly requested by home users and owners of very small businesses, transfers data at 10 Mbps (millions of bits per second). Most businesses use the fast Ethernet, which transfers data at 100 Mbps and can thus handle more file transfers and larger data storage. Very large businesses might look into the gigabit Ethernet, which transfers at 1,000 Mbps. These speeds represent a maximum limit – at times, transfers might be slower than that.


How to Keep your Software License Costs Manageable

The good news these days is that computer users rarely have to worry about physical disks when installing software. Almost all major business software can now be installed using an executable program and either a registration key or a digital activation. The bad news is that all those software registration costs add up fast. If your business requires a lot of licensed software, how do you reduce those costs? Here are a few simple solutions to help you out.

Get a Datacenter License

Many software companies, including major organizations like Microsoft and Apple, are coming to realize the need for a less expensive license and are adjusting to allow for that. With remote tools being easier than ever to implement, businesses can save a bundle by getting a datacenter license rather than purchasing a standard license for ever computer out there. Windows 8, Mac OS X, and Linux all have versions designed to be installed only once on a virtual machine. Once the software is accessible through a remote gateway, everybody on the network has access to it. This also makes upgrades easy, since you only have to do one upgrade for several users.


The Best Mobile Devices for Business Use

Who doesn’t use a mobile device these days? Even if somebody doesn’t have a smartphone or tablet, it’s only a matter of time before they get one. The modern work environment almost always requires some sort of mobile device for remote networking purposes. But which machines are the very best for business on the go? While the answer depends partly on the needs of your company, there are certain devices that tend to be better than the rest.


One of the oldest smartphones but also one of the most popular and long-lasting, the iPhone has had plenty of time to streamline and perfect its business model. While all versions of this phone are good, the product really began to excel with the iPhone 4 and the release of its IOS 4. This version of IOS improved security capabilities to business class, making it one of the best phones you can have if you plan on doing confidential work on a business network. The phone is very customizable through the many different apps out there. The iPhone is ideal for email, web surfing, and calendar management as well. Overall, it represents a product that can perform almost all essential business functions well.


Windows 8: To Convert or not to Convert?

There’s bound to be controversy whenever Microsoft introduces a new version of Windows. People complain about the new interface, about compatibility issues, and more. However, the controversy usually dies down after a while as consumers and businesses alike make the switch. Windows 8, on the other hand, has now been out for a year and a half, and the debate about it is still hot. When looking at your own business, is converting to the new Windows worth it?


One thing that Windows 8 offers over previous versions of the operating system is more system speed and better memory management than ever before. This is due in large part to the interface being optimized for use on mobile devices, which don’t have the luxury of massive amounts of processing power that you would find on a typical office computer. If you have done everything you can to optimize your business computers and your employees are still encountering slowdown, a switch to the faster Windows 8 might be in the cards for you. This is especially true if your company makes heavy use of laptops and tablets that need to run memory-intensive programs.



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