The Viewer is a "command center" utilized by support technicians and administrators. It serves as a central hub for various tasks, including managing the address book, initiating remote sessions, and overseeing license management.
An Agent is a remote module specifically designed for spontaneous support sessions. It features a unique window that can be personalized with your own logo and text. Notably, the Agent does not require installation or administrative privileges to operate.
Exciting news for macOS and Linux users! We've taken another significant step forward in our ongoing commitment to these platforms. While our Viewer has been available for macOS and Linux, we're thrilled to introduce the Agent for these OS.