Conrad Sallian's community posts

Greetings,

We encourage you to post your comments about Remote Utilities version 5.1 here in this topic.

Thank you! :)

Hello,

Thanks for your questions.

tillithz wrote:
So with 1 license on that laptop, would you be able to connect to two, or three clients at a the same time? or would you have to end the one, and start the next?

Yes, you'll be able to connect to several clients simultaneously. We don't limit the Helpdesk license in that way.

Also, does the Helpdesk license allow for Unattended connection?

Yes.

Hi, Martin

Thanks for the kind words.  :)  We will add knowledge base articles that describe issues with other software, especially popular programs, like TuneUp Utilities. People must know that sometimes it's a third-party application that blocks normal operation of RUT.

That's a good idea, Martin. I'll send you a message. Meanwhile I'll move this topic to the techsupport forum.

Could you please provide more information on what Windows version  is installed on both PCs. That may help to find the problem.

Hi Martin,

Thanks for the detailed description. We'll need to try to reproduce it and fix. I'll get back here with the update on this issue.

Thanks for the kind words.  8) We are going to release the version 5.1 soon. This one will have some major improvements, so stay tuned. I would recommend you subscribing to our product newsletter, the subscription form is available on the home page. This way you will get notified about the new version when it is out.

P.S. "Soon" here means "within a 1-1.5 month timeframe".

Hi Alex,

1. No, SSH tunnel is not in our plans.

2. RDP has nothing to do with RUT's performance. You can check it for yourself if you use the generic RDP client instead of RUT-Viewer. As for the remote feature, you probably meant 'Full control' or 'View only' mode. Try to reduce the color depth a little bit, and use the 'Economode'. You will find both these settings in the 'Properties' for the connection in the RUT-Viewer.

BTW, I would recommend you upgrading to the v.5.0.  :) Apart from new features, such as the Internet ID, there were numerous little fixes that were made in the version 5.0.

Thanks.

Hi Genie,

Long time no see :) Thanks for visiting.

The Knowledge Base is available at https://www.remoteutilities.com/support/kb/. This is a comprehensive 'encyclopedia' about Remote Utilities, which contains answers to frequently asked questions and definitions of the terms used throughout the program's interface and this website.

How to use the Knowledge Base

The content in the KB is organized around tags. Each tag can be assigned to many articles, and each article can be labeled with many tags. Tags are accessible from any KB page; the number in the parentheses shows how many articles are labeled with a tag.

There are basically two ways to find what you are looking for:

- Browsing by tags
- Using search

You can also use the 'Related' links below each article to quickly navigate to related information.

We will review the KB and add new articles on a regular basis. If you didn't find what you were looking for in the KB or have any suggestions feel free to send us a message via a support ticket.

Thank you!
Remote Utilities Team