Conrad Sallian's community posts

Hi Leslie,

Remote PC is the customer's PC. As for a technician's PC, we usually call it the 'local PC' across our documents and on the site.

I cannot disclose the price here on the forum yet. Please, contact our sales for more information.

Thanks!

Hi L,

Enterprise and Helpdesk are two different licensing models. With Enterprise the price is per remote PC whereas with Helpdesk the price is per concurrent session (and the number of remote PCs is unlimited, no matter Quick Connects or installable hosts).

Comparing Enterprise to Helpdesk is comparing apples to oranges. They are different not only in price but in the model they use.

As I said, we are planning to re-launch our Helpdesk offering soon. It will take no more than two weeks or so.

Hi L,

Thanks for your questions.

If I purchase an Enterprise Licence, do I get use Quick Connect as part of the Enterprise Licence, or do I only get Quick Connect for a 30 day period ?

Yes, you can use Quick Connect with Enterprise license.

Why don't you display the Helpdesk Licence and the difference between the Helpdesk and Enterprise Licences, and the price of the Helpdesk Licence ?

Helpdesk will get back soon (in 2-3 weeks), refreshed and revamped, and I promise you'll like it. Watch our news and stay tuned ;)

Jonathan,

Viewer works on Linux under 'https://www.winehq.org/'. Use the regular Viewer download link.

UPDATE 2020: Native Viewer client is now available for Linux https://www.remoteutilities.com/download/linux.php

Hi Genie,

That's a good suggestion. We will implement it. Thanks!

Starting January 22, 2014 our Free License is also free for business use. The number of remote computers is limited to 10 PCs.

For more details on the Free License please, refer to our licensing page here

The feature has been implemented in version 5.2 and is available in the Enterprise Edition.

Hello Jamal,

Could you please write to support@remote-utilities.com. We'll see what we can do, as the sound issue can be tricky and it needs looking into every specific case.

Thanks!

Hi Bobby,

If you mean version 5.1 it's been available since the 12th of December  :)  To be exact, the most recent version right now is the version 5.1.1. It's downloadable here.

Regarding the tunnels etc. RUT does not create a VPN tunnel. However, if the network environment on either side (remote or local) is restrictive and only allows port 443, the program automatically uses port 443 provided that you connect using the Internet IDconnection.

Also, in the version 5.1. proxy settings are available for both Server and Viewer.

Hi Genie,

Actually, I hope by the mid-2012 you won't need the portable version anymore, as we plan something more interesting. :) But don't tell that to my superiors, as they will whip me many times  :D