"The code you entered is incorrect" error

Symptoms

When trying to add a new connection using the Add using code feature you receive the following message:

Incorrect code error message

Cause

If you want to use the Add using code feature on a different Viewer PC than the one where you originally configured the Host/Agent file, you need the keys.dat file which is an encryption key. This file is located in C:\Users\user_name\AppData\Roaming\Remote Utilities Files\ on the computer where you originally configured the Host/Agent.

Solution

  1. On the computer where you originally customized the Agent/Host navigate to C:\Users\user_name\AppData\Roaming\Remote Utilities Files\
  2. Copy the file keys.dat into the same folder on the Viewer PC where you want to use the Add using code feature.

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