Pauline's community posts

Hello Carl,

Thank you for your message.

Yes, you can definitely achieve this. In order to do so, please make that the Automatically generate Host password checkbox is deselected on the Advanced options step when configuring a custom installation file.

After that you can proceed to the next step where you can set up a custom password or username/password credentials - you need to select the Pre-configure option and enable the Security Settings checkbox on Step 4 - Host Settings Configuration.
Selecting the above options will prompt the Host Settings window where you can navigate to the Authentication tab and set up Windows Security by selecting allowed users.
Alternatively, you can also set up RU Security which will let you to create allowed users for a specific Host (or Hosts if you use this installer for multiple Host instances) or Custom Server Security which allows you to allow users that can access this Host via Server authentication.

Please let us know if you have more questions.

Hello Anthony,

Thank you for your message.

We actually already have this feature in our wishlist, so we'll definitely implement it in one of our future updates. Unfortunately, there's no specific ETA on it yet.

Please let us know if you have more questions.

Hello César,

Thank you for your feedback.

I'll pass your suggestion on to our developers for a review. We will do our best to improve the notification banner as soon as we can.

Please let us know if you have other questions.

Hello Mike,

I'm glad to hear it worked for you!

Please feel free to post another message if you have more questions.

Hello Mike,

Thank you for your message.

Could you please try enabling the Use legacy capture mode feature in the Host Settings -> Other tab and restarting your Host afterwards to see if this helps to resolve the issue? You can also enable the feature via the Remote Settings feature - in this case Host will be restarted automatically when you submit the changes.

Please let us know if this works for you.

Hello Zahra,

Thank you for your message.

Please note that the trial mode which is active for 30 days is different from the free license. To learn more please see this page.
You can easily generate your free license key using this form. The license key will be generated automatically and sent to your specified email address. Please note that you need to register Viewer with your free license key as described in this tutorial.
Other Remote Utilities modules such as Host or Agent do not require registration.

Hope that helps.

Hello Don,

Thank you for your message.

I'm glad to hear it works for you now!

Please feel free to post another message if you have more questions or need our assistance. We're always happy to help.

Hello Ayman,

Thank you for your message.

Please note that we've responded in the ticket that you've created in order to avoid duplication.

Thank you.

Hello Adam,

Thank you for your message.

Yes, unfortunately the mobile Viewer is somewhat lacking in functionality and UI. However, we will definitely improve this in our future updates since we plan to release an improved version of mobile Viewer which also includes a full-fledged address book.

Please let us know if you have more questions.

Hello Gaz,

Thank you for your message.

Please try disabling showing the Active Directory tree as described here, since the issue might be occurring because remote machines in your AD also count against the license. In order to disable the AD please to the following:
1. In your Viewer window click Tools -> Options.
2. Navigate to the Misc tab and enable the Hide default domain controller checkbox.
This should disable detection of the machines in your AD that might be taking up the license space.

Hope that helps.