Thank you for your message.
Could you please confirm if the issue occasionally occurs when using the latest 220.127.116.11 Beta 2
version? If this is the case, could you please try recording a short video of the issue and send it to us to email@example.com
? We will forward the video to our development department to see if there might be a fix for it.
In case if the issue occurs when using version 18.104.22.168 or any previous version (on any side of the connection), then please update it to the 22.214.171.124 Beta 2 version as well as the mechanism of fetching the remote monitors list was replaced in this release.
Looking forward to your reply.