Chris Jones's community posts

Polina,

Thank you for the suggestion, but unfortunately it did not fix the issue for me. My graphics drivers are up-to-date, and the issue persists whether I have legacy capture mode on or off. The only thing that consistently works for me (for a short while) is restarting the remote utilities host service, but this is a problem too because the service fails to restart about half the time, so I have to get into my remote computer using another method, then restart the service, then reconnect with remote utilities.

Please let me know if you have any other suggestions.

Thank you,
Chris

Hello again,

This problem went away for several months but seems to have returned with at least the most recent version (7.0.2.0), which I have on both my viewer and my host side. Same symptoms/behavior as before for me.

Chris

Yes, I have version 6.12.2.0 Beta 2 of both the viewer and host. I will email a video to your support address.

I am also still experiencing this problem intermittently. It usually works, but occasionally when I connect, I see both screens and am unable to change the monitor using the menu. Restarting the remote utilities service and reconnecting has always resolved the issue (at least temporarily) for me.

Turns out I had the beta version of the viewer but not the host. I now have the beta host installed, so I will see if the problem persists or is resolved over the next few days. I'll report back.

Any update on this? I am also regularly experiencing this issue.