Hello Will,
Thank you for your message.
Also, the mouse back/forth functions on the remote mouse are not being sent over to the host, was this ever supported?
Could you please elaborate a bit more on this? Do you mean the back/forth functionality provided by the additional buttons on a mouse? If this is the case, then unfortunately, this feature is yet to be implemented. However, we already have it in our wish-list and will make sure to add the support for extra buttons in our future updates.
It turns out that the discoloration is coming from the blank screen option on my end, as soon as I disable it the display returns to normal.
Unfortunately, this is a known issue that is caused by a new blank screen mechanism specific features - the "driver method" was discontinued since the 6.12.2.0 Beta 2 version as it is outdated and soon won't be supported by Windows at all. Besides, the new method is more versatile - namely, it works on laptops without blocking out the brightness controls (whereas the driver method has such a problem). Unfortunately, there are some downsides like the degraded colors when the blank remote screen feature is enabled. However, we'll do our best to improve the feature in our future updates.
Is there a paid version of the software? We'd like to get faster response similar to [censored] , specially during the "work from home" period.
Yes, we provide paid licenses as well which include different support levels and support channels. Please note that we provide technical support in EST timezone; from 9:00am to 5:00pm, Monday to Friday only. However, we try our best to respond as fast as we can. For more information on average response time for different support levels, including the Free license users, please refer to our
Support Policy page.
Hope that helps.