If I click on the monitor button, nothing happens. Or sometimes, it does comes up with the Monitor 1 or 2 to select, I pick 1 and nothing happens. Or sometimes, it does the trick and removes Monitor 2 fr om viewing.
Could you please clarify if I'm right in assuming that you switch monitors using the Remote monitors button on the Toolbar in the Full Control and View mode? If this is the case, could you please elaborate a bit more on what do you mean by selected monitor 1 as default? In addition, could you please record a short video of the issue and send it to us to firstname.lastname@example.org?
Looking forward to your reply.
Dec 12, 2019 4:46:09 pm EST
Yes, that was the button I used and the one I was referring to when I said "monitor button". Sorry the confusion. Anyway I made a video of a connection where you can see both monitor contents side by side when I login, and when I click that button in the toolbar, nothing happens (other buttons work ok). If I close the connection and open it up again, its fixed.
Could you please clarify what version of Remote Utilities do you use? In case if you use version 184.108.40.206 or an older version, please try updating to the most recent version 220.127.116.11 (Beta 2) and see if the issue persists after updating. We recommend that you try updating your Remote Utilities installations first as the issue might have already been resolved in the most recent release.
The latest version 18.104.22.168 (Beta 2) is available for the download on this page. When updating, please make sure to update both Viewer and remote Hosts/Agents (and RU Server as well in case if you use it) to the same version as the version mismatch might lead to performance issues and some features not working.
Please let us know if the issue persists even after updating to the 6.12 Beta 2 version.
-Windows 10 2004 x64 -Dual Monitors 1080p, DVI using Geforce 970 -pfSense Firewall -Viewer & Host are 6.10 (tried 6.12) then went back to 6.10 -Restart the HOST service made no difference. -Only thing I came up with was rebooting the Viewer laptop & Host PC, then the selection for each individual monitor showed up. -I do have GoToAssist installed as well. -Only have one PC with multiple monitors -Using ID, public ID servers via 443 and RU Server for my address book
Any suggestions would be appreciated. Its impossible to use Remote Utilities without Full Screen Stretched on an individual monitor for an extended period of time.
Could you please clarify if the issue persists when using the latest 22.214.171.124 (Beta 2) version of Remote Utilities as well? If this is the case, then could you please provide a few screenshots or, perhaps, even a short video of the issue (please use version 126.96.36.199 - you can use Agent and Portable Viewer of the latest version if you don't want to update your primary installation). You can send the video/screenshots to email@example.com.
Could you please clarify if the issue persists when using the latest 188.8.131.52 (Beta 2) version of Remote Utilities as well? If this is the case, then could you please provide a few screenshots or, perhaps, even a short video of the issue (please use version 184.108.40.206 - you can use Agent and Portable Viewer of the latest version if you don't want to update your primary installation). You can send the video/screenshots to firstname.lastname@example.org .
Looking forward to your reply.
I upgraded all of my hosts and viewers to 6.12 Beta 2 and all is working. I tried sleeping my PC a couple of times and seems to still work. Plan on purchasing this very soon. Thanks for the quick reply and great support.