Thank you for your message.
Could you please clarify what version of Remote Utilities do you use? In case if you use version 126.96.36.199 or an older version, please try updating to the most recent version 188.8.131.52 (Beta 2)
and see if the issue persists after updating. We recommend that you try updating your Remote Utilities installations first as the issue might have already been resolved in the most recent release.
The latest version 184.108.40.206 (Beta 2) is available for the download on this page
. When updating, please make sure to update both Viewer and remote Hosts/Agents (and RU Server as well in case if you use it) to the same version as the version mismatch might lead to performance issues and some features not working.
Please let us know if the issue persists even after updating to the 6.12 Beta 2 version.